Senior Convention Services & Catering Manager

Omni Parker House Hotel

As you pass through the sculpted bronze doors of this luxury Boston hotel, you will be enveloped by the timeless beauty that has made the Omni Parker House a landmark since 1855. Experience the perfect blend of modern amenities and historic charm at America's oldest continuously operating hotel. Located on the Freedom Trail, guests enjoy grand views of historic downtown Boston, distinguished decor and thoughtful amenities that are evident in every striking detail in each of the 551 luxurious guest rooms.

Walk to Beacon Hill, Faneuil Hall Marketplace, Quincy Market, the Financial District, shopping and more. Just 2.5 miles (10-15 minutes) from Logan International Airport. Come join us and our family and create your own history as an employee of this historic property.

Senior Convention & Catering Services Manager

Department:
Sales

Reports to:

Director of Sales & Marketing

Location:

Omni Parker House | Boston, MA

The Omni Parker House is one of Boston's most iconic hotels, dating back to 1855 and recently transformed through a $65 million renovation.

We're looking for a Senior Convention & Catering Services Manager to bring meetings, conventions, celebrations, and special events to life. This role is ideal for a detail-oriented hospitality professional who thrives in a fast-paced environment, builds strong client relationships, and knows how to deliver exceptional experiences while driving results.

Join us as we write the next chapter of the Parker House story.

The Senior Convention & Catering Services Manager is responsible for managing the planning and execution of complex, high-value, and high-profile events from turnover through completion.

You’ll serve as a key partner to our clients and internal hotel teams, ensuring every detail is thoughtfully planned, clearly communicated, and executed to the highest standards.

You’ll work closely with Sales, Catering, Culinary, Banquets, AV, Reservations, Revenue Management, and all other operational departments to create seamless experiences while protecting the financial success of each program.

This is also a senior role within the Convention Services team. You’ll serve as a resource and mentor to fellow managers and coordinators and help drive consistency, accountability, and excellence across the department.

• Serve as the primary point of contact for assigned groups and events from turnover through departure and post-event follow-up.
• Build strong, trusted relationships with clients and meeting planners by understanding their goals, priorities, and expectations.
• Manage high-profile, complex, and VIP programs with confidence, professionalism, and attention to detail.
• Lead detailed planning conversations, pre-con meetings, site visits, tastings, and program reviews.
• Anticipate client needs and proactively identify solutions before issues arise.
• Be a calm, confident presence for the client throughout the planning process and during the event itself.

• Coordinate all aspects of assigned programs, including meeting space, guestroom requirements, food & beverage, audiovisual, transportation, entertainment, decor, and other ancillary needs.
• Review and maintain accurate BEOs, resumes, rooming lists, diagrams, timelines, and other event documentation.
• Conduct pre-convention meetings and ensure all departments are aligned on client expectations and operational requirements.
• Monitor changes to programs and ensure revisions are communicated quickly and accurately to all appropriate teams.
• Conduct event walk-throughs and remain visible and accessible throughout key portions of the program.
• Partner with operating departments to ensure a seamless…