Front Desk Agent
Listed on 2026-09-11
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Hospitality / Hotel / Catering
Guest Services, Hotel Front Desk
Front Desk Agent
Full time Union Boston, MA, US
Salary Range: $23.07 To $32.95 Hourly
About Us
Debuting as the first Autograph Collection hotel in Los Angeles, Westdrift Manhattan Beach is redefining the South Bay hospitality scene. Set across 26 coastal acres just four miles from LAX, Westdrift blends laid-back California beach culture with the refined sensibility of the Eastern Seaboard—an “Endless Summer meets East Coast edge” experience.
From custom beach cruisers to craft Manhattan cocktails at Jute Coastal Bar + Kitchen’s striking 360-degree bar, westdrift delivers an elevated yet effortlessly cool guest journey. With 393 coastal-inspired guest rooms (including 112 with private balconies), a 9-hole par-3 golf course, resort-style pool with cabanas, and a Cross Fit-inspired fitness center, the property offers a dynamic mix of leisure, lifestyle, and business appeal.
Our 35,000+ square feet of versatile indoor-outdoor event space—featuring 18 meeting rooms, a grand ballroom, and unique venues like Loftlight and Shoreacre—hosts everything from luxury weddings to high-profile tech conferences and corporate retreats.
JOB SUMMARY
Greets and registers guests, provides prompt and courteous service, and closes out guest accounts upon completion of stay, as well as ensuring the guest has an exceptional stay, to meet hotel’s high standards of quality.
ESSENTIAL JOB FUNCTIONS
About Us
Debuting as the first Autograph Collection hotel in Los Angeles, Westdrift Manhattan Beach is redefining the South Bay hospitality scene. Set across 26 coastal acres just four miles from LAX, Westdrift blends laid-back California beach culture with the refined sensibility of the Eastern Seaboard—an “Endless Summer meets East Coast edge” experience.
From custom beach cruisers to craft Manhattan cocktails at Jute Coastal Bar + Kitchen’s striking 360-degree bar, westdrift delivers an elevated yet effortlessly cool guest journey. With 393 coastal-inspired guest rooms (including 112 with private balconies), a 9-hole par-3 golf course, resort-style pool with cabanas, and a Cross Fit-inspired fitness center, the property offers a dynamic mix of leisure, lifestyle, and business appeal.
Our 35,000+ square feet of versatile indoor-outdoor event space—featuring 18 meeting rooms, a grand ballroom, and unique venues like Loftlight and Shoreacre—hosts everything from luxury weddings to high-profile tech conferences and corporate retreats.
JOB SUMMARY
Greets and registers guests, provides prompt and courteous service, and closes out guest accounts upon completion of stay, as well as ensuring the guest has an exceptional stay, to meet hotel’s high standards of quality.
ESSENTIAL JOB FUNCTIONS
Greet customers immediately with a friendly and sincere welcome. Use a positive and clear speaking voice, listen to understand requests, respond with appropriate action and provide accurate information such as outlet hours and local attractions.
- Complete the registration process by inputting and retrieving information from a computer system, confirming pertinent information including number of guests and room rate. Make appropriate selection of rooms based on guest needs. Code electronic keys, certificates, and coupons as appropriate. Requires continual standing and movement throughout front office areas.
- Verify and imprint credit cards for authorization using electronic acceptance methods. Handle cash; make change and balance as assigned house bank. Accept and record vouchers, travelers’ checks, and other forms of payment. Perform accurate, moderately complex arithmetic functions using a calculator. Post charges to guest rooms and house accounts using the computer.
- Promptly answer the telephone using positive and clear English communication. Input…
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