Reservations Agent- InterContinental Boston

Reservations Agent
- Inter Continental Boston

Hotel: IC
- Boston (BOSHA), 510 Atlantic Ave, 02210

Inter Continental® Boston has been delivering luxury experiences for over 70 years. This role is part of the Inter Continental Hotels Group, focused on personalized guest service.

Inter Continental® Boston is a landmark luxury hotel with 424 rooms featuring waterfront and city views, a full‑service spa, fitness club, meeting spaces and multiple restaurants. Guests expect sophisticated service throughout the resort.

• Coordinate reservations and requests for business travel and transient accounts.
• Assist with coordinating reservations for small groups.
• Monitor general reservations email inbox and office phone; handle related requests and changes.
• Balance daily guest room inventory via Property Management System.
• Manage rooms control, hotel inventory, and coordinate with Front Office, Reservations, and Sales.
• Quote rates, book BT and consortia reservations, arrange billing, adjust reservations, upgrade guests, oversell, add notes, and coordinate with other departments.
• Confirm commission payments daily and investigate unpaid commissions.
• Run daily reports (cancellations, no‑shows, arrivals, reservations made yesterday, etc.).
• Review transient reservations for accuracy, update notes, and ensure proper billing.
• Maintain relationships with corporate clients, VIPs, frequent guests, and colleagues.
• Review and maintain 3rd‑party reservations (Expedia, , Hotwire, etc.).
• Assist group reservations, prepare group history, billing, deposits, and provide reports during and after stay.
• Stay current on rates, promotions, facilities, and services.
• Attend pre‑meeting planning meetings or conferences as requested.
• Respond to guest concerns or complaints and communicate outstanding requests to management.
• Promote teamwork and quality service through daily communication with departments.
• Perform other duties as assigned.

• Associate degree or equivalent experience.
• One year experience as front desk agent, reservations coordinator, or relevant field.
• Fluent in English.
• Strong communication, listening, typing, computer (Microsoft Office) and basic math skills.
• Knowledge of Opera PMS preferred.
• On‑site location; availability to work nights, weekends, and holidays.

• Hourly rate: $34.13.
• Competitive benefits including medical, dental, vision, disability and life insurance, matching 401(k) plan.
• Complimentary dry cleaning and employee meals.
• Hotel discounts worldwide and access to discount programs.

At IHG Hotels & Resorts, we are proud to be an equal opportunity employer. All applicants and employees are treated without regard to race, color, ethnicity, national origin, religion, sex, sexual orientation, gender identity, age, disability, marital status, veteran status or any other characteristic protected by law.