Residences Lifestyle and Lounge Concierge

Job Title

Monitor Residences owners' lounge for seating availability, service, safety, and wellbeing of the Residence owners and their guests. Maintain cleanliness and condition of bar, bar unit, tables, and other tools. Prepare and serve hot, cold, and/or alcoholic beverages. Understand and comply with the state laws, regulations, and the beverage pouring standards. Stock ice, glassware, and supplies. Anticipate and communicate replenishment needs promptly.

Wash dishes and serving utensils as needed. Complete opening and closing duties. Conduct beverage inventory with the Residences Manager at least once per month. Work within indoor and outdoor environments. Requisition all necessary supplies, transporting supplies from storeroom to bar set-up area as required. Secure liquors, beers, wines, coolers, cabinets, and storage areas. Document pertinent information in department logbook. Document upcoming events and place into the approved system.

Report accidents, injuries, and unsafe work conditions to manager and/or Director of Residences. Follow all company policies and procedures, ensure uniform and personal appearances are clean and professional, maintain confidentiality of proprietary information, and protect company assets. Welcome and acknowledge all Residence owners and their guests according to company standards, anticipate and address Residence owners' and guests' service needs, assist individuals with disabilities, and thank Residence owners and their guests with genuine appreciation.

Speak with others using clear and professional language; prepare and review written documents accurately and completely; and answer telephones using appropriate etiquette. Develop and maintain positive working relationships with others, and support team to reach common goals. Comply with quality assurance expectations and standards. Move, lift, carry, push, pull, and place objects weighing less than or equal to 25 pounds without assistance;

and stand, sit, or walk for an extended period of time or for an entire work shift. Perform other reasonable job duties as requested.

Preferred Qualifications

Education:

High school diploma or G.E.D. equivalent.

Related

Work Experience:

1-year bartending experience luxury hotel environment preferred; food safety programs.

Supervisory

Experience:

No supervisory experience.

Required Qualifications

License or Certification:
Certified with CARE (Controlling Alcohol Risks Effectively).

At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.

At more than 100 award-winning properties worldwide, The Ritz-Carlton Ladies and Gentlemen create experiences so exceptional that long after a guest stays with us, the experience stays with them. Attracting the world's top hospitality professionals who curate lifelong memories, we believe that everyone succeeds when they are empowered to be creative, thoughtful and compassionate. Every day, we set the standard for rare and special luxury service the world over and pride ourselves on delivering excellence in the care and comfort of our guests.

Your role will be to ensure that the "Gold Standards" of The Ritz-Carlton are delivered graciously and thoughtfully every day. The Gold Standards are the foundation of The Ritz-Carlton and are what guides us each day to be better than the next. It is this…