Director of Spa & Wellness

The Mandarin Oriental, Boston is looking for a Director of Spa & Wellness to join our team.

Are you a master of craft? Do you thrive in a team that succeeds together, demonstrating integrity and respect while acting responsibly? Do you embrace a growth mindset? We invite you to become a fan of the exceptional.

Mandarin Oriental is the award-winning owner and operator of some of the most luxurious hotels, resorts and residences located in prime destinations around the world, with a strong development pipeline. Increasingly recognised for creating some of the world's most sought-after properties, the Group provides legendary service inspired by Asian heritage whilst representing the very cutting-edge of luxury experiences.

Situated in the heart of the Back Bay overlooking Boylston Street, Mandarin Oriental, Boston will introduce a stunning new façade to one of the most desirable addresses in Boston. Our luxurious 138 guest rooms and 12 suites will set the standard for spaciousness, combining classic Bostonian residential elegance with refined hints of our Oriental heritage. Our spa will introduce Boston to world-acclaimed and unique Mandarin Oriental therapies.

Based at the Mandarin Oriental, Boston within the Spa Department, the Director of Spa & Wellness is responsible for the strategic leadership, financial performance, and operational execution of all Spa functions, including Storytelling & Experiences. This role serves as a key commercial and operational partner, ensuring exceptional guest experiences while driving revenue growth, market awareness, and brand differentiation.

The Director of Spa & Wellness reports to the Hotel Manager. The Spa Operations Manager and Spa Treatments Manager report to the Director of Spa & Wellness.

• Provide visionary leadership and direction for all Spa operations.
• Develop and execute strategic plans that align with hotel business objectives, revenue goals, and brand standards.
• Drive innovation and continuously enhance the guest experience through creative programming, wellness experiences, and service excellence.
• Foster a culture of accountability, collaboration, and continuous improvement across the Spa team.

• Curate and lead storytelling initiatives that bring the hotel's wellness identity to life.
• Work with marketing team to create authentic narratives around spa menu, wellness offerings, local culture, and partnerships.
• Develop experiential wellness concepts, seasonal activations, collaborations, , and destination experiences.
• Ensure consistency of brand messaging across all guest touchpoints and platforms.

• Achieve and exceed revenue, profit, and productivity targets across all Spa operations.
• Manage budgets, forecasting, labor costs, and capital expenditures.
• Identify opportunities to drive incremental revenue and improve margins.
• Analyze business trends and implement strategies to optimize financial performance.

• Recruit, develop, coach, and retain high-performing leaders and colleagues.
• Establish clear performance expectations and succession plans.
• Promote a culture focused on luxury service, innovation, teamwork, and professional development.
• Lead by example and champion employee engagement initiatives.

Other duties as assigned by management.

• Minimum of 5 years of experience in the spa or wellness industry; experience in luxury hospitality strongly preferred.
• Proven experience in a management or leadership position, preferably as a Spa or Wellness Director.
• Experience with budget management, financial reporting, and revenue generation strategies.
• Knowledge of spa treatments, therapies, fitness programs, and wellness trends.
• Excellent communication and interpersonal skills to effectively build and maintain guest relationships.
• Strategic thinking and analytical skills to develop and implement successful Spa strategies.
• Adaptable and able to thrive in a fast-paced and dynamic environment.
• Reading, writing, and oral proficiency in the English language.

• Learning & Development. Your success is our success. We craft unique learning and development programmes for various stages in your career so that you grow, continuously.
• MOstay. When you work as hard as our colleagues do, it's important to take time off. As a member of the #MOfamily, you…