Director of Food and Beverage Operations

Mandarin Oriental, Boston is looking for a Director of Food & Beverage Operations to join our Restaurants, Bars, & Experiences team.

Are you a master of craft? Do you thrive in a team that succeeds together, demonstrating integrity and respect while acting responsibly? Do you embrace a growth mindset? We invite you to become a fan of the exceptional.

Mandarin Oriental is the award-winning owner and operator of some of the most luxurious hotels, resorts and residences located in prime destinations around the world, with a strong development pipeline. Increasingly recognised for creating some of the world’s most sought-after properties, the Group provides legendary service inspired by Asian heritage whilst representing the very cutting-edge of luxury experiences.

Mandarin Oriental, Boston is situated in the heart of the Back Bay overlooking Boylston Street. Our luxurious 138 guest rooms and 12 suites set the standard for spaciousness, combining classic Bostonian residential elegance with refined hints of our Oriental heritage. Our spa introduces Boston to world-acclaimed and unique Mandarin Oriental therapies.

Based at the Mandarin Oriental, Boston within the Restaurants, Bars, & Experiences division in Boston, Massachusetts, the Director of Food & Beverage Operations is responsible for the strategic leadership, financial performance, and operational execution of all Food & Beverage outlets, with specific oversight of Banquets & Catering, In-Room Dining, and Food & Beverage Storytelling & Experiences. This role serves as a key commercial and operational partner, ensuring exceptional guest experiences while driving revenue growth, market awareness, and brand differentiation.

The Director of Food & Beverage Operations will work closely with the Commercial team to develop innovative programming, signature events, strategic partnerships, and compelling storytelling initiatives that elevate the hotel's positioning within the local community and luxury hospitality marketplace. The Director of Food & Beverage Operations reports to the Hotel Manager. The Assistant Food & Beverage Manager, In-Room Dining Manager, and Executive Banquet Chef report to the Director of Food & Beverage Operations.

• Provide visionary leadership and direction for all Food & Beverage operations.
• Develop and execute strategic plans that align with hotel business objectives, revenue goals, and brand standards.
• Drive innovation and continuously enhance the guest experience through creative programming, culinary experiences, and service excellence.
• Foster a culture of accountability, collaboration, and continuous improvement across all F&B teams.

• Oversee the planning, execution, and financial performance of all banquet and catering operations.
• Ensure flawless delivery of weddings, corporate events, social functions, VIP experiences, and hotel‑led activations.
• Partner closely with the Commercial team to maximize catering revenues and conversion opportunities.
• Develop unique event concepts that strengthen the hotel's reputation as a premier destination for gatherings and celebrations.
• Continuously evaluate service standards, operational efficiencies, and profitability of banquet operations.

• Lead and elevate the in-room dining experience to reflect the hotel's luxury positioning.
• Develop innovative menus and service enhancements that improve guest satisfaction and increase capture rates.
• Monitor service delivery, quality standards, operational efficiency, and financial performance.
• Identify opportunities to create distinctive experiences that differentiate the hotel from competitors.

• Curate and lead storytelling initiatives that bring the hotel's culinary identity to life.
• Work with chefs, beverage leaders, and marketing teams to create authentic narratives around menus, ingredients, local culture, sustainability efforts, and partnerships.
• Develop experiential dining concepts, seasonal activations, chef collaborations, wellness‑focused offerings, and destination experiences.
• Ensure consistency of brand messaging across all guest touchpoints and platforms.

• Serve as a strategic partner to the Commercial team in driving awareness, revenue generation, and guest engagement.
• Develop annual calendars of special events, culinary activations, promotions, and…