Hospitality night ambassador

Description

What others do by day, you do best by night (including perfect cappuccinos at 3:00 am). You want to greet the whole world, one person at a time - even when they're sleepy.

Department:
Hotels

Employment Type:

Permanent - Full Time

Location:

US, Boston

Reporting To: hotel manager

Compensation: $37.20 / hour

What others do by day, you do best by night (including perfect cappuccinos at 3:00 am). You want to greet the whole world, one person at a time - even when they're sleepy.

We won’t put you in a box as a ‘receptionist’ or ‘food and beverage’ person. With us, you’ll become a champion multitasker – customer service, receptionist, concierge, barista, mixologist, problem solver and more. You will be a citizenM night ambassador, free to be yourself to do the best job you can. We believe in making work fun. If you’re having a great experience, so will our guests.

We are looking for great personalities to join our Boston team!

• Making sure everyone gets a warm welcome as soon as they walk in;
• Helping guests at the self check-in kiosks (we have no reception desk);
• Being a kitchen hero - cleaning, preparing and serving hot and cold breakfast and meals;
• Brewing delicious coffee or mixing a signature cocktail;
• Being a secret concierge to the city, answering guests’ questions about the best places to visit, eat, shop or party;
• Maintaining the living room and cleaning canteenM, and arranging food displays for the following shift;
• Helping our guests with any requests or demands regarding our facilities (you may even get some new tech skills);
• Handling reservations in our property management system (PMS)
• Holding the keys to the castle; responsible for operations during the night shifts;
• Taking care of our guests including in emergency situations.

This job description is not intended to detail every aspect of your job or list every task you may perform. It is provided as a general overview of the responsibilities to do this job successfully. You may be assigned other tasks that are not outlined in this job description that you will be required to perform as part of your regular job duties.

Our hotel operates 24/7 with a rotating flexible schedule

Night shift hours are overnight
:

11:00 pm - 7:30 am

Ability to work weekends is required!

• A genuine touch:
  Treat all people as you would treat your best friends;
• A passionate attitude:
  Be collaborative and believe we are stronger working together. You are optimistic and spread good vibes.

• A smart thinker:
  You like to find simpler, better and bolder ways to do things. You are curious and believe no detail is too small.
• Real caring:
  You show empathy for people and the planet. You are open to other points of view and experiences that bring out the best in me. You create positive change.
• Fluent in English. Other language abilities are always welcome
• A United States citizen, or have the appropriate authorization to be able to work in the United States (we cannot facilitate visas or work permits)
• Able to travel for training purposes. See list of acceptable identification documents for travel in the US here.

• Competitive pay of $37.20 per hour
• Medical, dental, vision benefits at an extremely low employee cost;
• Life insurance and 401K;
• Ability to expense up to €1,000 (or the equivalent amount in local currency) each year to use toward personal stays at participating citizenM hotels (prorated amount based on start date).
• Access to the Marriott Explore Program - discounted rooms across 8,500 properties for yourself, family, and friends based on availability.
• Extensive time off balance
• Give you an exclusive citizenM…