Host, Hospitality ​/ Hotel ​/ Catering, Food & Beverage

NEW RESTAURANT OPENING!! NOW HIRING!!

Boston is one of the most beautiful and important cities in the country – rich in history, energy, and culinary excellence. We've had our eye on it for a while. So, after twenty years of building Hawksmoor in the UK, Ireland, Chicago, and New York, we've finally set our sights on opening here in fall, 2026.

In Fort Point, we've found a home that reminds us of where Hawksmoor began two decades ago – the character, community and creativity.

At 15 Necco Street (Platinum LEED-certified – a natural fit for our commitment to sustainability and our B-Corp values), we have space for 200+ guests, private dining and event spaces, a bar program recognized by the James Beard Foundation and Tales of the Cocktail, sweeping views across Fort Point Channel, and an outdoor terrace made for long lunches and celebratory dinners.

Work somewhere awesome:
Careers with Hawksmoor Restaurants are among the best‑generous pay and benefits, award‑winning restaurants, unrivalled career opportunities and some of the happiest people in the business (as voted by the people who work here). Recognized as one of the top 100 companies to work for in the UK for fourteen years in a row and we endeavor to do the same in the US.

As a Hawksmoor Host / Reservationist, you are central to the smooth running of the restaurant and the first point of connection for our guests. From the initial enquiry to arrival and departure, you help ensure every guest feels genuinely welcomed and well looked after. By consistently upholding Hawksmoor’s service standards and values, and working collaboratively with the wider team, you help ensure every guest receives warm, knowledgeable, and genuine hospitality.

Hawksmoor is proud to be an inclusive workplace that welcomes everyone and lives by its values.

• Answer phone calls, emails, and guest reviews warmly and professionally, following Hawksmoor tone, style, and standards.
• Manage reservations accurately and efficiently using Open Table.
• Use the Triple Seat platform to respond to guest inquiries and manage group bookings.
• Welcome and check in guests with warmth and genuine hospitality, managing table statuses and coat check when required.
• Communicate clearly and proactively with the kitchen, bar, and floor teams, regarding guest notes, preferences, and special requests.
• Maintain accurate and detailed guest profiles, including VIPs, JTR, celebrations, and special requirements.
• Demonstrate confident menu knowledge and make informed recommendations when needed.
• Clearly explain group dining options and sharing menus, guiding guests to the best experience for their needs.
• Maintain up‑to‑date menu knowledge and handle guest feedback, complaints, or quality issues with confidence and professionalism.

• Embody Hawksmoor values with a positive, proactive, and professional attitude.
• Seek out, welcome, and act on feedback from peers and managers.
• Support other team members during service and contribute to a collaborative team environment.
• Show genuine care for both the team and the overall guest experience.

• Adhere to all allergy awareness, cleanliness, and food safety procedures.
• Complete required training and consistently uphold hygiene standards.
• Follow opening and closing checklists accurately and consistently to ensure an organized host area.

• Manage time effectively to support team priorities and daily operational needs.
• Maintain awareness of current promotions and offerings, confidently communicating their value to guests.
• Understand the importance of converting demand and proactively work to accommodate guest…