Hospitality Specialist

About Us:

Opensity Solutions is the largest tech‑enabled managed services organization serving leading law firms, financial institutions and professional services firms. At Opensity, we provide integrated operational platforms, automation and advisory services that enable clients to modernize operating models, reduce cost and accelerate growth. Our capabilities include IT and technology solutions, document processing and administrative support, marketing and communications, billing and AP/AR services, records and information governance, workflow automation, consulting and hospitality and facilities services.

Our Mission:
Our mission is to provide modernized technology platforms, elevated technology support, and valuable insights, empowering our clients to excel in what they do best. The Hospitality Specialist provides exceptional hospitality, workplace experience, conference services, and operational support within a fast‑paced professional office environment. Serving as a key point of contact for clients, visitors, attorneys, executives, and employees, this role ensures that all reception, conference, hospitality, and workplace areas are maintained to the highest standards of service, presentation, and professionalism.

• Deliver an elevated, concierge-level experience for clients, visitors, attorneys, executives, and employees.
• Provide professional reception coverage and serve as the first point of contact for guests.
• Greet and assist visitors, coordinate arrivals, issue visitor badges, and ensure adherence to visitor procedures.
• Answer and direct incoming calls and inquiries with professionalism and efficiency.
• Maintain a polished, organized, and welcoming reception area.
• Anticipate guest needs and proactively coordinate services to enhance the workplace experience.
• Monitor visitor schedules and upcoming meetings to ensure rooms, services, and hospitality requirements are prepared in advance.

• Prepare, inspect, and reset conference rooms according to detailed meeting specifications and service standards.
• Coordinate room configurations, furniture arrangements, audiovisual equipment, presentation materials, and meeting supplies.
• Provide food and beverage service, including continental breakfasts, hot breakfasts, catered lunches, executive meetings, and conference refreshments.
• Ensure meeting rooms remain clean, organized, fully stocked, and ready for use throughout the day.
• Assist with meeting execution, room turnover, post-event breakdowns, and room resets.
• Troubleshoot basic audiovisual equipment and coordinate with technology support teams when necessary.
• Respond professionally and efficiently to last‑minute meeting changes, special requests, and evolving priorities.

• Maintain exceptional presentation standards throughout client-facing and employee spaces.
• Conduct routine inspections of conference rooms, visiting offices, pantries, kitchens, wellness areas, and common spaces.
• Ensure work spaces, visiting offices, and temporary seating areas are clean, organized, and stocked daily.
• Assist with beverage, coffee, and hospitality services for guests and events.
• Proactively identify and resolve workplace service issues before they impact employees or guests.
• Support workplace experience initiatives and hospitality programs that enhance employee and client satisfaction.

• Restock kitchens, pantries, beverage stations, coffee areas, and hospitality supplies.
• Monitor inventory levels and communicate replenishment needs to leadership and vendors.
• Maintain cleanliness, organization, and safety standards in all kitchen and pantry areas.
• Receive, organize,…