Residences Manager

Company Description

Join the team responsible for crafting a fresh landmark that emphasizes cultural appreciation among colleagues and the pursuit of greatness. At Raffles Boston, we recognize the immense worth of our distinct cultural heritage, and we are dedicated to ensuring that it is comprehended and embraced by each team member. This commitment begins the instant a prospective colleague connects with us and extends throughout their entire journey with the hotel.

Join the team responsible for crafting a fresh landmark that emphasizes cultural appreciation among colleagues and the pursuit of greatness. At Raffles Boston, we recognize the immense worth of our distinct cultural heritage, and we are dedicated to ensuring that it is comprehended and embraced by each team member. This commitment begins the instant a prospective colleague connects with us and extends throughout their entire journey with the hotel.

The Residences Manager is the liaison between Residence owners and the hotel team. They will ensure compliance with Raffles Residences standards of operations, managing all areas through setting and achieving financial objectives; developing and retaining colleagues; and exceeding ownership and residences expectations. These areas include all common areas, owner amenities, housekeeping, engineering, and valet.

• Liaise at all times with the Hotel to ensure a smooth operation.
• Coordinate and manage the day-to-day operations of the residential entity.
• Solve operational challenges, concerns or problems that may arise at the property.
• At all times, focus on improving the overall flow of operations at the property, seeking ways to maximize and improve the effectiveness and efficiency through productivity and sustainable programs and correctly allocate resources, in order to increase residents satisfaction levels, as well as colleague productivity and satisfaction.
• Organize and oversee operational programs such as programs of preventative maintenance.
• Play a lead role in the management of Residences Common Areas and Owners Lounges.

• Strategically lead and meticulously manage the complete Homeowner Journey across all phases:
  • Handover:
    Seamless transition and onboarding process.
  • Welcome & Orientation:
    Personalized integration into the residence and community.
  • The Art of Living Well:
    Curating services that enhance daily life.
  • Community:
    Fostering engagement and belonging among residents.
  • Seamless Living:
    Ensuring effortless and enjoyable day-to-day operations.
  • Rental Program Management: (If applicable) Oversee and optimize any residential rental programs.
• Responsible for resident/owner relations and for handling response alerts within the required time lines.
• Cultivate and nurture profound, lasting relationships with homeowners, serving as their primary point of contact and trusted advisor for all residential needs, inquiries, and lifestyle enhancement opportunities.
• Proactively anticipate and address homeowner concerns, ensuring swift and satisfactory resolutions.

• Establish, implement, and rigorously maintain Raffles’ legendary service standards through comprehensive operational procedures, policies, and training initiatives.
• Continuously evaluate and refine service delivery to ensure consistent excellence and anticipate homeowner needs.
• Ensure that Standard Operating Procedures (SOP’s) have been thoroughly understood and are being implemented by all colleagues.
• Ensure that all colleagues are properly trained on all Raffles service standards.

• Oversee all aspects of residential property operations, including:
  • Maintenance Excellence:
    Ensuring…