Reception Manager

At F1® Arcade, we’ve completely revolutionised the traditional arcade by creating the first-ever Formula 1 entertainment and hospitality concept with socialising at its core for fans and non-fans alike. F1® Arcade venues provide an immersive, state-of-the-art F1® racing simulation experience, gamified for a mass audience, with ‘best in class’ hospitality and exceptional venue design, all under one roof - for the ultimate night out in the fast lane…

We’re looking for a Reception Manager to join our team at our {LOCATION} location.

Key Responsibilities of the Reception Manager:

• Mentor and support your team to create a welcoming and engaging atmosphere for every guest.
• Oversee booking processes to ensure smooth guest flow and a seamless check-in experience.
• Represent the F1® Arcade brand with professionalism and ensure every guest interaction meets our high standards.
• Work closely with other teams to enhance the overall guest experience and ensure seamless operations.
• Address questions and concerns promptly, ensuring every guest feels heard and valued.
• Monitor workflows, implement improvements, and maintain efficiency at the reception area.
• 2 years’ experience in a leadership position.

If you have experience in the below too that would be advantageous:

• Previous experience within a hospitality or entertainment setting.

We are committed to creating a vibrant and dynamic environment where our team members can thrive. If you’re passionate about hospitality, gaming, and delivering top-notch customer experiences then the race is on, you in?