Assistant Director of Rooms

• Job Type: Permanent
• Job Schedule:
  
  Full-Time
• Compensation: USD 119,364 - USD 122,364 - yearly

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The Assistant Director of Rooms supports the overall leadership, strategic direction, and operational effectiveness of the Rooms Division. Reporting directly to the Hotel Manager, this position works in close partnership with the Hotel Manager and serves as a key resource to the Director of Front Office and Director of Housekeeping.

The Assistant Director of Rooms provides guidance, coordination, and operational oversight across the Rooms Division to ensure consistent delivery of luxury service, strong colleague engagement, disciplined execution of standards, achievement of financial objectives, and measurable improvement in guest experience and operational results.

This role requires an accomplished hospitality leader who combines exceptional guest service and interpersonal skills with strong technical, operational, and financial capabilities. The successful candidate must demonstrate emotional intelligence, resilience, sound judgment, leadership maturity, fairness, and the ability to remain open-minded when evaluating complex situations and differing perspectives.

The Assistant Director of Rooms is expected to foster a supportive and respectful environment in which colleagues and leaders can develop and succeed while maintaining clear expectations for accountability, follow-through, and improvement in results. The position must be able to identify performance gaps, address challenging issues directly and constructively, and translate observations and data into sustainable corrective actions.

The Assistant Director of Rooms acts as a senior operational leader who anticipates challenges, resolves complex issues, and strengthens communication and collaboration among Front Office, Fairmont Gold, Housekeeping, Royal Service, and other supporting departments. The position serves as a visible and credible leader for guests and colleagues and may assume leadership responsibility for the Rooms Division in the absence of the Hotel Manager.

Duties & Responsibilities:

Rooms Division Leadership & Operations

• Serve as a key leadership resource and partner to the Director of Front Office and Director of Housekeeping, providing guidance, support, and assistance with operational priorities and complex issues.
• Maintain a comprehensive view of Rooms Division operations and proactively identify opportunities to improve service quality, operational efficiency, communication, colleague engagement, productivity, and financial performance.
• Provide visible leadership coverage and hands‑on operational support as needed, including during periods of high occupancy, staffing challenges, significant arrivals, special events, operational disruption, or leadership absences.
• Support the Directors of Front Office and…