Front Office Supervisor - Cambria Hotel South Boston
Job in
Boston, Suffolk County, Massachusetts, 02298, USA
Listed on 2026-10-05
Listing for:
Meyer Jabara Hotels, LLC
Full Time
position Listed on 2026-10-05
Job specializations:
-
Hospitality / Hotel / Catering
Hotel Front Desk, Guest Services, Front Desk/Receptionist, Hospitality & Tourism
Job Description & How to Apply Below
CAMBRIA HOTEL BOSTON, DOWNTOWN, SOUTH BOSTON IS seeking a highly organized and customer-focused individual to join our team as a Front Office Supervisor. In this role, you will be responsible for overseeing the daily operations of the front desk, ensuring exceptional guest service, and supervising the front office staff.
Responsibilities:Guest Services:
- Welcome guests and handle check-in/check-out processes.
- Respond to guest inquiries and resolve any issues promptly.
- Ensure a positive guest experience through exceptional customer service.
Staff Supervision:
- Lead and supervise front office staff, including receptionists and concierge.
- Schedule and assign tasks to ensure efficient operations.
- Conduct regular training sessions for staff development.
Administrative Tasks:
- Manage reservations and monitor room availability.
- Routing, Balance limit auditing.
- OTA Reconciliation
- Handle cash and payment transactions accurately.
- Prepare reports on occupancy, revenue, and guest satisfaction.
Quality Assurance:
- Ensure adherence to hotel policies and procedures.
- Monitor the cleanliness and organization of the front desk area.
- Conduct regular audits to maintain service quality standards.
Communication:
- Liaise with other hotel departments to coordinate services.
- Communicate effectively with guests and resolve any concerns or complaints.
- Proven experience in a front office or guest service role.
- Strong leadership and supervisory skills.
- Excellent communication and interpersonal abilities.
- Familiarity with hotel booking systems and front office software.
- Attention to detail and problem-solving skills.
- Availability to work flexible hours, including weekends and holidays.
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