People Operations Manager

Description

Join a mission-driven team supporting and empowering future college graduates!

At Steppingstone, our mission is to prepare students from under-resourced communities to access, navigate, and graduate from college.

• Through the Scholars Program in Boston, we provide academic, social-emotional, and college readiness programming from as early as fifth grade and continuing through college graduation.
• Through the National Partnership for Educational Access (NPEA), we connect the people, practices, and innovations essential for eliminating barriers to college and career success.

The People Operations Manager role is a strong fit for someone with a deep knowledge of functional HR areas such as benefits administration, compliance, employee onboarding and offboarding, and recruitment. The ideal candidate will be highly detail-oriented, and adept at communication, collaboration, and problem solving.

Start Date:
February 2026

Salary: $70,000

• Lead recruitment and hiring efforts for permanent staff; follow recruitment and hiring processes to ensure an equitable hiring process for all candidates; ensure that all permanent positions are filled with qualified candidates within the target time to fill;
• Effectively coordinate with all individuals participating in recruitment and hiring-related activities; hold participants to deadlines and standards of quality;
• Complete all administrative functions related to recruitment and hiring for permanent staff on time and accurately. This includes but is not limited to:
• Search Opening
• Applicant Tracking
• Candidate Communication
• Search Closing
• Collecting Candidate Feedback
• Extending and Communicating Offers

• Lead the onboarding process for new employees, ensuring:
• Accurate and timely collection of all employee information and documentation required for regulatory compliance and maintaining accurate employee records, such as tax withholding, employment agreements, and benefits enrollments;
• New hires receive the foundational information necessary to successfully integrate into the organization;
• Collecting feedback from new hires on the onboarding process;
• Using new hire feedback to recommend process improvements;
• Lead the offboarding process for departing staff, ensuring:
• Accurate and timely collection of all necessary information and documentation;
• Accurate and timely calculation and/or communication of final pay, benefits termination, and unemployment paperwork;
• Compliance requirements related to the exit process are met;
• Recovery of company property, files, and knowledge transfer;
• Termination of access to company systems, networks, and software;
• Exit interviews are conducted;
• Coordinate with hiring managers, the Business Operations Associate, Netlogix, and all other team members who play a role in new hire onboarding and onboarding; hold team members accountable to completing their responsibilities on time and accurately, escalating to the Director of People Operations as appropriate.

• Ensure employee data that impacts payroll (start dates, term dates, leaves of absence, changes in benefits, changes in employment status) are promptly updated and are accurate in Paylocity;
• Monitor paid time off balances and respond to staff inquiries regarding their paid time off;
• Ensure employee benefits (including health insurance, retirement plans) are administered in accordance with Steppingstone's benefits policies; field all employee questions related to benefits; ensure benefits changes flow through to the vendors' systems and to payroll on time and accurately;
• Perform internal audits and provide data necessary to fulfill reporting requirements related to employee compensation and benefits, identifying and correcting any issues;
• Support Open Enrollment for the organization under the direction of the Director of People Operations; coordinate with HR Knowledge to provide open enrollment information to staff; serve as the internal point person for all employee questions related to open enrollment; facilitate open enrollment benefit elections; ensure open enrollment benefits elections flow through on time and accurately to Paylocity and vendor systems;
• Support leave administration as directed;
• Update and send annual benefits survey; analyze results and share key takeaways with upper management to inform decision making.

• Manage the People Ops team email inbox; provide proactive and timely responses to employee questions and concerns, encouraging use of self-service resources (Stepping Zone); reroute inquiries to other team members in line with roles and responsibilities;
• Communicate organizational news and updates (i.e. new hires, staff changes, policies, process deadlines, weekly updates, and key recruiting announcements)
• Promote a knowledge-sharing culture:
  Foster an environment where employees know what information is available to them,…