HR Generalist Absence Management

Position: HR Generalist - Benefits & Absence Management
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Job Type

Full-time

Description

Reporting to the Sr. Human Resources Director, the Human Resources Generalist - Benefits & Absence Management is a key contributor to the Human Resources Department. They are driven to provide excellent customer service and partner with the team to achieve outstanding results. They manage Fenway Health's benefits and absence management programs which includes the oversight and administration of: health, voluntary, paid-time-off and retirement benefit programs, employee leaves of absence (e.g.: FMLA, MA-PFML, STD/LTD, etc.),

accommodations under Title I of the ADA and Workers' Compensation; respond to employees with benefit or leave related questions or issues; and assists with the development of associated HR policies. The HR Generalist also helps with special projects and initiatives.

Representative Duties:

Manage employee benefit plans and programs:

* Accountable for managing the benefit plan operations; provides interpretation of policy, trouble-shoots and delivers exemplary customer service, and ensures compliant, accurate and timely administration of all health and welfare, voluntary and paid time off plans.

* Ensures benefit plan enrollments including pending transactions for new hires, qualifying mid-year event changes and termination of coverage transactions are handled timely and accurately.

* Oversees regular plan audits including enrollment of eligible dependents; ensures enrollment data and paycheck premium withholds are accurate across all plans and programs.

* Coordinates FSA/COBRA/HRA/pre-tax parking administration with third party vendor.

* Assists in annual contract renewals and annual open enrollment activities for all plans.

* Assists in the development of benefit communications for new hires and open enrollment.

* Presents benefit plan information at all new hire orientations.

* Provides exemplary customer service; timely and effectively handles the resolution of sensitive benefit related issues or questions (e.g.: denied claims, eligibility issues, etc.) and interfaces frequently with benefit carriers, vendors and brokers.

* Ensures invoices are received, audited, and paid timely.

* Responsible for accuracy of all benefit vendor feeds.

* Assists with renewals and open enrollment for out of state employees on PEO plans.

* Assists with reporting requirements for regulatory reporting.

* Oversees annual health and welfare non-discrimination testing and assists with plan audits.

* Responsible for managing all aspects of the tuition benefit program.

* Assist with distribution of annual notifications as required by ERISA, the Department of Labor, and other regulatory bodies.

* In partnership with HR Coordinator, coordinates ergonomic assessments for staff.

Manage retirement plan and programs:

* Accountable for managing the 403(b) retirement plan; ensures all retirement plans are administered in compliance with federal and state regulations and Fenway Health policy.

* Ensures retirement plan enrollments and changes are processed timely with plan administrator.

* Oversees regular plan audits in collaboration with plan administrator and recordkeeper.

* Staffs the Retirement Investment Committee.

* Counsels and communicates retirement plan information to staff including new hires; coordinates and/or delivers employee education on financial health, saving for retirement, family budgeting, etc.

* Oversees annual non-discrimination testing and assists with plan audits.

Manage employee leaves of absence and disability benefits:

* Accountable for ensuring staff leaves of absence are administered in compliance with federal, state and jurisdictional requirements; this requires regular oversight of the eligibility determination and leave and pay entitlements awarded by the state and vendors for FMLA, MA-PFML, other state leaves as applicable, STD and LTD.

* Serves as the point-of-contact for staff who are seeking a leave of absence; counsels on application, pay, supplementing with PTO, and protected leave benefits.

* Collaborates with HR colleagues on sensitive leave of absence and related employee relations-related issues; keeps managers informed of the status of their staff on leaves.

* Coordinates the determination of path/options when staff members reach the end of their leave entitlement and before termination of employment; this might include leave as an accommodation, job reassignment or other alternative accommodations.

* Works collaboratively with Fenway Health's workers compensation administrator; ensures staff member receives full consideration for job protection entitlement concurrent with Workers' Compensation. Ensures Workers Compensation documents are up to date, files Workers Compensation claims, including processing and submitting all required forms to Worker's Compensation administrator.

* Ensures third-party vendor is properly calculating and awarding disability benefits.

* Supports the development and updating of HR policies and procedures pertaining to employee leave of absence.

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