Senior Benefits Coordinator

Senior Benefits Coordinator

Boston, MA, United States

Charles River Associates is a leading global consulting firm that provides economic, financial, and business management expertise to major law firms, corporations and governments around the world. CRA advises clients on economic and financial matters pertaining to litigation and regulatory proceedings, and guides corporations through critical business strategy and performance-related issues. Since 1965, clients have engaged CRA for its combination of industry experience and rigorous, fact-based analysis that provide clients with clear, implementable solutions to complex business concerns.

The Human Capital team comprises about 25 professionals committed to attracting, developing, and retaining excellent colleagues across the firm. Our culture embraces a growth mindset: inspiring excellence and bringing expertise and innovation to the role every day. The Benefits & Mobility team is central to CRA's success by ensuring a comprehensive total rewards program to retain great talent. The Senior Benefits Coordinator supports the day to day administration of CRA's health, welfare, and retirement benefit plans and other programs and stays current on legal and regulatory mandates that impact company policies and employee benefits.

This position reports to the Benefits Manager, Americas, with primary responsibilities to:

• Support the administration of global group benefit programs, including, but not limited to, health, dental, short-term and long-term disability, life, flexible spending, retirement savings, and voluntary benefits;
• Serve as a primary point of contact for employee inquiries (phone and email) related to benefit options, eligibility, claims and coverage; partners with consultants and insurance carriers to resolve issues and guide employees to appropriate internal and external resources;
• Audit and reconcile benefits invoices to ensure payments to vendors are made timely and accurately each month;
• Collaborate with Payroll to ensure deductions and with holdings for employee benefits and/or related taxes are correct;
• Administer US commuter benefits program;
• Coordinate and conduct new hire benefits orientations;
• Partner with HRIS team as a liaison to support benefits-related system processes and data accuracy;
• Follow administrative procedures and processes, recommend improvements and update documentation as necessary. Coordinate with HRIS and Payroll teams to ensure that policies and procedures to obtain, record, and process information are followed;
• Assist with compliance-related documentation, employee communications, and required government filings;
• Support benefit terminations for departing employees, including coordination with COBRA administrators;
• Support ongoing benefits audits and data validation efforts;
• Perform other relevant duties as assigned.

• Serve as a Wellness Ambassador, championing and supporting CRA's global wellness initiatives;
• Support the administration of CRA's wellness program, including but not limited to wellness communications, the monthly newsletter, maintenance of the wellness calendar, and coordination of corporate challenges and webinars;

• Support the administration of global mobility programs, including employee transfers and immigration processes, as assigned;

• Bachelor's degree in a related discipline (human resources, management, social sciences or similar), or equivalent relevant full-time work experience;
• 3-5 years' progressive work experience in benefits administration, experience in a professional services firm preferred;
• Solid understanding of health & welfare, 401(k), and ERISA plan regulations and compliance for multi-state and federal levels;
• Working knowledge of MS Office Suite, with an intermediate level knowledge of Excel. Knowledge of Workday or comparable HRIS preferred;
• Excellent listening, verbal presentation, and written communication skills;
• Maintains the highest degree of confidentiality;
• Flexibility and resiliency in the face of change and business pressures with the ability to work in a high volume, fast paced…