Partner Success Manager

Location: Boston, MA (Hybrid — 2 days per week in office)

• Drive Enthusiasm and Advocacy:
  Deliver high-energy, compelling partner engagements—using storytelling, visuals, and real impact examples to make partners excited about Clasp’s creativity.
• Champion Strategic Growth:
  Push conversations beyond the present. Ask deeper questions about multi-year goals, hiring strategies, and industry shifts to uncover expansion opportunities.
• Know the Work:
  Stay fluent in the details of Clasp’s creative output, talent fulfillment roadmap, and performance metrics, so you can credibly advise partners.
• Facilitate Onboarding and Alignment:
  Partner with sales and implementation teams to streamline launches, ensuring clarity and consistency from pre-sale through steady state.
• Lead Technical Problem‑Solving and Enablement:
  Guide partners through onboarding, scoping, and translating requirements into actionable builds; deliver training and change management support to ensure adoption and long‑term impact.
• Monitor and Optimize Performance:
  Analyze partner metrics and feedback to identify risks and opportunities, balancing long‑term strategy with responsive day‑to‑day support.
• Collaborate Cross‑Functionally:
  Present materials developed by internal teams with authority and context, ensuring partners see the full value of Clasp’s work.
• Act as a Trusted Advisor:
  Serve as a subject‑matter expert, offering training and insights to maximize the value partners derive from Clasp’s services.
• Partner Engagement:
  Conduct high-impact business reviews and regular touch points to enhance partner satisfaction and expand Clasp’s value.

• Experience in account management, customer success, management consulting, or other client/customer‑facing role.
• Proven problem‑solving and analytical skills to identify partner challenges and risks and design effective solutions.
• Relationship‑building and communication skills with the ability to foster trust, understanding, and alignment across diverse audiences.
• Excellent communication skills and the ability to think strategically while executing tactically, balancing long‑term goals with immediate partner and business needs.
• Collaborative mindset with experience working across multiple departments to build cohesive strategies and implement cross‑functional initiatives.
• Adaptability and resilience to navigate the fast‑paced, evolving landscape of a high‑growth company.

• Familiarity with education benefits, workforce development, or upskilling programs.
• Experience working with human resources and/or talent acquisition stakeholders.
• Understanding of healthcare industry.

• Competitive cash and equity compensation.
• Health benefits (health, dental, & vision), 401k.
• Commuter benefits.
• Flexible PTO policy.
• Opportunities to grow and perform in a fast‑paced environment alongside a stellar team.

The salary range for this position is competitive and will be commensurate with the candidate's experience, qualifications, and industry knowledge, ranging between $110,000 to $130,000 annually. In addition to the base salary, we offer an attractive equity component as part of our compensation package, providing an opportunity for eligible employees to share in the success and growth of our company. We are committed to offering competitive compensation and benefits packages to attract and retain top talent.

We are committed to creating a diverse and inclusive workplace where all employees feel valued, respected, and empowered to contribute their unique perspectives and talents. Clasp is an equal opportunity employer and prohibits discrimination and harassment of any kind. We embrace diversity and are dedicated to providing equal employment opportunities to all individuals regardless of race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, veteran status, or any other characteristic protected by law.