Human Resources Support Specialist

Primary Purpose of Position

The Human Resources Support Specialist provides overall support to the Human Resources department with a primary focus on Total Rewards.

• Coordinate logistics and prepare materials for benefits and wellness programs, including new hire orientations, flu shot clinics, webinars, and other events as needed.

• Reconcile and process benefit/vendor invoices.

• Support new employees through the benefits enrollment process.

• Assist employees with qualifying life events, documentation collection, and benefit retro-deduction calculation.

• Serve as a point of contact for employee inquiries related to benefits.

• Administer tuition reimbursement and scholarship programs.

• Support Benefits Analyst in administering leave of absence and disability programs including FMLA, short term disability, and long-term disability in accordance with all applicable federal and state laws.

• Assist with COBRA administration by monitoring notices for separating employees and updating rates during annual enrollment.

• Assist with various internal audit processes for benefits as well as an annual 401(k) audit.

• Participate in open enrollment planning and execution.

• Manage pet insurance administration with vendor & coordinate associated deductions with Payroll.

• Prepare and publish annual holiday calendars.

• Maintain benefits documentation in personnel files (P‑Files).

• Manage communications for wellness program and mental health wellbeing program.

• Conduct Benefits orientation sessions for new hires.

• Administer matching gift program by drafting communications, creating campaigns, monitoring funding, and approving external donations.

• Oversee the collection and approval of forms for Volunteer Day benefit.

• Provide backup support for data input of confidential employee information into the HCM including new hires, promotions, transfers, separations, and information updates.

• Assist with maintenance and distribution of labor law posters and compliance notices company wide.

• Provide support to HR Leadership on special projects and provide operational support as needed.

• Provide prompt, courteous, and accurate customer service to internal and external parties.

• Provide oversight of department timekeeping (eTime), facilitating the approval process.

• Assist with updating HR page on internal portal, including updating department documents and publicizing benefits programs and events.

• Monitor and maintain HR Department calendar.

• Serve as department point of contact and coordinate ongoing maintenance of employee personnel files with designated file contacts.

• Provide backup support to Talent Acquisition Coordinator and Payroll.

• Ensure all incoming inquiries are fielded appropriately (toll free HR line, HR mailbox, etc.).

• Unlock department offices, and maintain organization of department collaboration room and personnel file room.

• Open and distribute department mail.

• Assist with distributing HR department communications via email & internal portal.

• Assist with department travel.

• Coordinate department meetings, visitor pre‑clearance, conference room reservations, conference calls, catering, etc. as needed.

• Process expenses for HR leadership.

• Provide department budget support.

• High School diploma or equivalent educational certification required, BA/BS degree strongly preferred.

• 2+ years of progressively responsible administrative experience preferred.

• Previous experience in Human Resources highly desirable.

• Ability to multi‑task and prioritize in a fast‑paced environment.

• Demonstrated ability to work proactively, both independently and part of a team, and ability to achieve results without close supervision.

• Demonstrated practical, hands‑on, “can‑do” approach.

• Strong analytical and problem‑solving skills.

• Ability to interface with all levels of employees.

• Demonstrated commitment to and proficiency in a customer service culture.

• Proven organizational skills and attention to detail.

• Excellent verbal and written communication skills.

• Observes confidentiality guidelines at all times, with a high degree of professionalism, discretion and respect for sensitive situations.

• Proficienc…