Payroll and Benefits Coordinator

Payroll and Benefits Coordinator (260004TX)

Job Description

is seeking a Payroll & Benefits Coordinator/Personnel Analyst III in the Deputy Secretary’s Office/Human Resources!

The Executive Office of Housing and Livable Communities (EOHLC) is responsible for building more homes and lowering housing costs across the Commonwealth through partnerships with municipalities, housing authorities, and community stakeholders.

The Payroll and Benefits Coordinator provides guidance and expertise across the Secretariat on payroll, benefits, and Self-Service Time and Attendance (SSTA). They ensure that all transactions processed through HRCMS comply with Human Resources Division (HRD) policies and procedures.

The Payroll and Benefits Coordinator performs a broad range of human resources functions supporting payroll administration, benefits administration, time and attendance, leave management, onboarding, and personnel transactions. The incumbent is responsible for ensuring the accurate and timely processing of payroll and personnel actions in HRCMS and related Commonwealth systems while maintaining compliance with applicable federal and state laws, collective bargaining agreements, Commonwealth policies, and established procedures.

They serve as a primary resource for employees by providing guidance on payroll, benefits, leave administration, retirement, and time and attendance matters. Responsibilities include processing personnel transactions, administering employee benefit and leave programs, conducting new employee onboarding, monitoring time and attendance compliance, maintaining personnel records, preparing reports, and responding to employee inquiries.

The position requires sound judgment, attention to detail, strong customer service skills, and the ability to manage multiple priorities while maintaining confidentiality and ensuring the accurate administration of human resources programs.

• Process all personnel transactions in HRCMS, including new hires, transfers, promotions, demotions, terminations, leaves, salary changes, and other payroll actions, ensuring accuracy, appropriate approvals, and compliance with payroll deadlines.
• Enter, review, and maintain employee payroll records, including tax with holdings, retirement contributions, benefit deductions, and direct deposit information.
• Update employee banking information for direct deposit and communicate when payroll processing timelines may result in issuance of a paper check.
• Monitor employees on leave or off-payroll status to determine the impact on step increases, leave accruals, and other payroll-related benefits.
• Respond to employee and management inquiries regarding payroll processes, leave balances, salary administration, and applicable Collective Bargaining Agreement provisions.
• Prepare and process unemployment documentation and verify employment and wage information for the Division of Unemployment Assistance.
• Review annual "Use or Lose" vacation reports and advise employees and supervisors regarding forfeiture deadlines and leave usage requirements.
• Process payroll refund transactions, including receipt vouchers, repayment reconciliation, MOSAIC entries, Retirement Board and Comptroller submissions, and compliance with year-end processing deadlines.
• Process accounting distribution changes and payroll charge requests in HRCMS for MOSAIC in coordination with budget staff.
• Coordinate emergency payroll payments through Dyna-Cash when necessary, due to payroll, fiscal, or budget errors, working with Agency Accounting and obtaining Senior HR Business Partner approval prior to processing.

• Enroll new employees in HRCMS Self-Service Time and Attendance and assign the appropriate time reporting method.
• Establish and maintain employee work schedules within HRCMS and update schedules as approved.
• Monitor time and attendance records, reports, and exceptions to ensure accurate reporting and timely payroll processing.
• Review employee time and attendance records and HRCMS exception reports to identify, investigate, and resolve time reporting discrepancies, including missing punches, incorrect Time Reporting Codes (TRCs), holiday reporting errors, and unapproved timesheets.
• Review Employee Service Center (ESC) Monday timesheet exception reports to identify unresolved or unapproved time. Follow up directly with employees and supervisors to obtain timely resolution and elevate unresolved issues to Agency Liaisons, Division Heads, and/or the Senior HR Business Partner by Monday afternoon, as appropriate.
• Provide guidance to employees regarding work schedules and departmental timekeeping procedures, referring all other questions to the Employee Service Center, as appropriate.
• Enter time reporting for employees on continuous leave with appropriate leave codes.

• Conduct new employee onboarding and…