HR Advisor, Billerica, MA

Job Overview

The HR Advisor plays a critical role in Curriculum Associates’ HR support model, serving as the primary point of contact for managers and employees on day‑to‑day people matters. The role provides hands‑on HR guidance, owns a broad range of employee relations cases, and ensures consistent execution of HR processes in partnership with HR Business Partners, HR Operations, and HR Centers of Excellence.

• Employee Relations
  
  • Own a broad range of employee relations matters, including intake, fact‑finding, risk assessment, documentation, and resolution.
  
  • Coach managers through performance, behavior, conflict, and policy‑related issues to ensure alignment with company values.
  
  • Inform and/or extra plate all high‑risk, complex, or sensitive matters to the appropriate HR partners in accordance with escalation protocols.
  
  • Maintain thorough, accurate, and compliant case documentation aligned with HR standards.
• Manager Coaching & Support
  
  • Proactively coach managers on performance management, feedback delivery, employee behavior, and conflict resolution.
  
  • Support managers in preparing for difficult conversations and navigating people decisions with confidence.
  
  • Advise managers on the consistent application of company policies and practices.
• HR Operations & Case Management
  
  • Own end‑to‑end case management for assigned HR matters, including triage, prioritization, resolution, and closure within defined SLAs.
  
  • Partner closely with HR Operations to audit and ensure seamless execution of transactional HR work.
  
  • Identify recurring issues, trends, or process gaps and elevate insights to HR partners and Centers of Excellence.
  
  • Collect and summarize key HR metrics such as attrition and engagement scores.
  
  • Maintain and contribute to SOPs, knowledge articles, templates, and documentation standards.
• Process Execution & Consistency
  
  • Ensure the consistent application of HR policies, processes, and standards across teams and functions.
  
  • Support recurring people processes (goal setting, performance cycles, talent reviews, compensation planning) and other programs and initiatives alongside HR partners.
  
  • Assist managers with documentation related to performance improvement, corrective action, or behavior management.
  
  • Provide feedback to HR leadership on process effectiveness and employee experience trends.
• Collaboration & Partnership
  
  • Partner closely with HR Business Partners to deliver a cohesive, aligned HR support experience.
  
  • Partner with legal and other cross‑functional stakeholders to achieve appropriate solutions to employee issues.
  
  • Collaborate with HR Operations to ensure effective case routing, ticket management, and process adherence.
  
  • Own and/or contribute to cross‑functional initiatives across HR and within aligned functions.

• 3–5 years of experience in HR, employee relations, or HR operations.
• Demonstrated experience handling employee relations cases—including investigations—with sound judgment, fairness, and strong documentation practices.
• Ability to coach managers through performance, behavior, conflict, and policy matters, delivering difficult messages clearly and professionally.
• Working knowledge of federal, state, and local employment law and HR risk management; multi‑state experience a plus.
• Strong operational rigor: high attention to detail, ability to manage multiple cases, prioritize effectively, and meet SLAs.
• Experience with HR systems (Workday preferred) and case/ticketing platforms such as Service Now.
• Ability to work cross‑functionally within HR and across business units with a strong commitment to consistency, standardization, and confidentiality.
• Understanding of how business goals, team structures, and operating models shape people decisions and employee behavior.
• Ability to collect, summarize, and communicate HR data and trends to inform decision‑making.
• Experience supporting employees and managers in a remote or hybrid, geographically distributed environment preferred.
• Exposure to process improvement, SOP development, or change management initiatives a plus.
• HR certification(s) a plus.

• Ability to be in the Billerica,…