Learning & Engagement Specialist

Learning & Engagement Specialist

We have an incredible opportunity for a dynamic Learning & Engagement Specialist to join our growing Boston team!

We have a passion for hospitality culinary delights on every banquet floor and in the sky. With the three business segments of Airline Catering, International Event Catering, and Restaurants, Lounges & Hotels, we offer gourmet entertainment all over the world. We operate in 33 locations, 12 countries and 3 continents, maintaining the highest standard of quality in both our products and services.

We refine the classics, develop the unknown, and grow constantly – sometimes beyond our own expectations.

The Learning & Engagement Specialist will be responsible for designing, delivering, and evaluating training programs while driving employee engagement initiatives across the organization. This role combines instructional design expertise and facilitation skills with employee engagement strategy to create impactful learning experiences that enhance performance, retention, and organizational culture. The ideal candidate is passionate about adult learning, employee development, and creating positive workplace experiences.

Training Design & Delivery:

• Facilitate in-person and virtual training sessions on topics including new employee orientation, leadership development, compliance, and technical skills.
• Assess organizational training needs through strong partnership with leadership, surveys, interviews, and performance data analysis, compiling and updating required training across all departments.
• Design and develop engaging training programs, workshops, and learning materials for various audiences.
• Collaborate with subject matter experts to develop technical and role-specific training.
• Create multimedia learning content including e-learning modules, videos, job aids, and interactive materials

Employee Engagement:

• In partnership with leadership, develop and implement comprehensive employee engagement strategies and initiatives.
• Plan and execute engagement events, team-building activities, and recognition programs.
• Conduct engagement surveys and analyze results to identify improvement opportunities.
• Partner with HR team and leadership to address engagement challenges and drive cultural initiatives.
• Support internal communication efforts to keep employees informed and connected.

Program Management:

• Maintain training calendar and coordinate scheduling with departments and participants.
• Manage learning management system (LMS) including content uploads, user enrollment, and reporting.
• Track training completion rates, engagement metrics, and program ROI.
• Ensure compliance with regulatory training requirements and maintain documentation

Continuous Improvement:

• Stay current with learning and development trends, engagement best practices, and adult learning principles.
• Continuously evaluate and improve existing programs based on feedback and results.
• Research and recommend new training technologies, tools, and methodologies.
• Develop metrics and reporting dashboards to track program success and organizational impact.

Organizational Relationships:

• Direct Reports - None

Specific Knowledge, Skills, Abilities:

• The individual must possess the following knowledge, skills, and abilities and be able to explain and demonstrate that he or she can perform the essential functions of the job, with or without reasonable accommodation.
• High level of interpersonal skills throughout the Company team – leaders to frontline employees.
• Excellent written and verbal communication skills, with attention to detail in composing, typing, and proofing materials.
• Fluency in English and Spanish with strong written and verbal communications in both languages.
• Experience developing and delivering training content in multiple languages to engage diverse audiences.
• Excellent organizational skills, time management, establishing priorities, and meeting deadlines.
• A self-starter with the ability to work independently and confidently on assigned tasks, while maintaining strong task management communication.
• Ability to handle multiple projects simultaneously.
• Ability to maintain a high…