Senior Manager Culture - Boston

At Suffolk, we believe that how our people experience work matters - every day, on every job site, and in every office. The Senior Manager, Employee Experience & Culture plays a pivotal role in bringing this belief to life.

This is more than a role it’s an opportunity to shape the heartbeat of Suffolk’s culture. As the Employee Experience & Culture leader in your region, you will drive a consistent, best-in-class employee experience that reflects our core values of Passion, Integrity, Hard Work, Professionalism, and Caring.

This leader is responsible for designing and delivering a best-in-class, high-touch employee experience nationally across our Mission Critical Teams. With a concierge-style, hospitality-first mindset, this role ensures that every employee whether onsite or traveling feels supported, connected, and valued. If you thrive in environments where no two days are the same, love creating meaningful experiences, and are energized by bringing people together this role is for you.

This role requires on-site presence four days per week in our Boston office when you're not traveling and offers access to free parking, an on-site fitness center, cafeteria, and other amenities that contribute to Suffolk's collaborative culture and employee experience.

• Execute a National Mission Critical employee experience strategy that promotes service excellence, engagement, and consistency
• Design and scale progras that enhance the end-to-end employee journey
• Act as a trusted advisor to leaders and employees, balancing company standards with individual needs
• Leverage data, feedback, and best practices to continuously improve the experience
• Monitor and report on key metrics (engagement, service quality, efficiency)
• Lead a high-touch Employee Experience model, serving as a central resource for employee support
• Deliver responsive, hospitality-driven services that simplify employees’ day-to-day experience
• Enhance offerings for traveling and onsite employees, including relocation and lifestyle support
• Oversee development and continuous improvement of lifestyle management resources and guides
• Ensure all services are accessible, seamless, and reflective of a premium experience

• Partner with Regional team to design and execute onsite experiences, events, and amenities that foster connection and pride
• Serve as a Culture Ambassador, reinforcing company values and engagement initiatives
• Partner with People & Culture and corporate teams to deliver impactful programs and events
• Ensure experiences are inclusive, meaningful, and aligned with business and cultural priorities
• Support & Partner with Corporate Initiatives on events that strengthen employee connection

• Build and manage strategic partnerships (local and regional) to enhance employee offerings
• Identify perks, discounts, and lifestyle benefits that strengthen the employee value proposition in Collaboration with the Total Rewards team.
• Continuously evaluate offerings to ensure competitiveness and relevance
• Maximize partnerships to deliver value efficiently and cost-effectively

• Establish standards, playbooks, and scalable frameworks for consistent experience delivery
• Ensure alignment across locations while allowing for regional customization
• Monitor execution quality and identify opportunities for improvement and innovation
• Travel to sites as needed to ensure visible leadership and program effectiveness

• Partner closely with:
• Total Rewards team
• Administrative/Operations teams
• People & Culture
• Corporate Initiatives
• Represent employee experience in cross-functional initiatives and leadership forums
• Drive alignment to ensure a seamless, integrated employee experience

• Develop and manage budgets, identifying cost-saving opportunities without compromising experience.

• Bachelor’s degree required; advanced degree preferred
• 4-7+ years of experience in employee experience, hospitality, HR, or operations, with leadership responsibility
• Proven ability to…