People Operations Manager

Maven AGI sits at the center of the hottest intersection in tech right now: AI and customer experience. While most “AI support” tools still focus on FAQs and deflection, Maven’s agents actually do the work: autonomously interacting with customers, personalizing the conversation, and resolving complex issues, not just providing information.

That’s not a soft ROI story. It’s the most direct cost-displacement case in enterprise software today: real human work, replaced, at a fraction of the cost. Not “savings if you use it well,” but savings because the agent did the ticket instead of a person. That’s the pitch you get to walk into every enterprise deal with.

Founded in 2023 by executives from Hub Spot, Google, and Stripe, Maven builds conversational AI agents that don’t just answer customers, they act: going into a customer’s account, finding the actual problem, and fixing it, with no human required. Customers like Dell, Serv Pro, Hard Rock, Tripadvisor, Clio, and Thumbtack rely on Maven, with independently verified results (customers report resolving 70–93% of interactions autonomously) and G2 has named Maven a High Performer and Best Meets Requirements across multiple categories this spring.

Position Overview

We’re looking for a People Operations Manager to help build and scale the People function at Maven during a period of significant growth. This is a hands-on generalist role for someone who is equally comfortable navigating HR policies and compliance, advising leaders on employee matters, and rolling up their sleeves to build the processes and programs that make a growing company run.

You’ll own a broad range of People Operations across the employee lifecycle, from onboarding and performance management to promotions, employee relations, offboarding, policies, and compliance, all while helping us build the infrastructure and playbooks we need for our next stage of growth.

This is not a traditional HRBP role where you’ll support one function within a large, established People organization. We’re looking for a builder and doer who thrives in an earlier-stage environment, enjoys operating across a wide scope, and is excited to create structure where it doesn’t yet exist.

What You’ll Do

• Own and continuously improve core People Operations across the employee lifecycle, including onboarding, employee changes, promotions, performance management, leaves, and offboarding

• Develop, document, and scale People policies, processes, and playbooks that support Maven as we continue to grow

• Own and evolve our employee handbook, ensuring policies remain practical, compliant, and aligned with how we operate

• Serve as a trusted resource to employees and managers on HR policies, employee relations, performance, and day-to-day People matters

• Partner with managers on performance management, feedback, promotions, organizational changes, and terminations

• Help design and run company-wide performance review and promotion cycles, creating clear and scalable processes for managers and employees

• Ensure compliance with applicable employment laws and regulations and proactively identify areas where our practices need to evolve as the company scales

• Build thoughtful, consistent processes around sensitive employee matters while balancing employee experience, business needs, and risk

• Partner closely with leadership and cross-functional teams to identify People needs and translate them into practical programs and solutions

• Work alongside our People & Talent Operations Associate, helping create efficient, high-quality operational processes across the People function

• Identify opportunities to automate, simplify, and improve People workflows, systems, documentation, and employee experiences

• Jump into whatever needs to be built or solved, from strategic People initiatives to the operational details required to make them successful

• You have 5+ years of progressive HR, People Operations, or related experience , ideally including meaningful experience in a high-growth startup or similarly fast-moving environment

• You’re a true HR/People generalist with experience across multiple areas of the employee lifecycle rather than specializing…