Director - Customer Analytics & Workforce Insights

Director - Customer Analytics & Workforce Insights

• Legal Entity:
  Appcast Inc
• Compensation: USD 130000 - USD 190000 - yearly

Appcast is the global leader in programmatic recruitment advertising technology and services. With advanced technology, unmatched market data and a team of the industry’s best recruitment marketers, Appcast’s technology and services manage job advertising annually for enterprise clients across industries. Headquartered in Lebanon, N.H. with offices in the U.S., Canada and Europe. Appcast is part of the Stepstone group, a leading digital recruitment platform that connects companies with the right talent and helps people find the right job.

The Director, Customer Analytics & Workforce Insight sis an experienced people leader and applied labor economist who leads a team of analysts delivering customer-facing workforce and labor market insights to Appcast clients.

This role sits at the intersection of labor economics, workforce planning, data analytics, and talent acquisition strategy. You will guide a team responsible for helping clients understand labor market conditions, talent availability, hiring challenges, workforce demand trends, and the implications these factors have on recruiting strategies and budgets.

Success in this role means building a team that goes beyond reporting historical data toprovideforward-looking insights that help clientsanticipatechange and make informed workforce decisions. The Director will bring the economicexpertiseneeded to ensure analytical rigor and the leadership experiencerequiredto scale a high-performing team supporting a growing portfolio of Appcast customers.

Job Responsibilities

Lead and Develop the Customer Analytics Team

• Manage the day-to-day operations, priorities, and professional development of a team of data analysts delivering customer-facing analytics projects.
• Establish high standards for analytical rigor, data storytelling, visualization, project management, and client delivery.
• Provide technical and methodological guidance to analysts, helping them select appropriate analytical approaches and interpret results.
• Review major analyses and client deliverables for quality, accuracy, clarity, and business relevance.
• Coach analysts on communicating technical findings to non-technical audiences and translating analysis into actionable recommendations.
• Manage multiple concurrent client projects, balancing timelines, resources, priorities, and stakeholder expectations.
• Identify opportunities to standardize and scale successful analytical approaches across customers.

Lead Workforce Planning and Talent Analytics

• Serve as Appcast's subject-matter expert on applying labor economics to workforce planning and talent acquisition.
• Develop frameworks that combine labor supply, labor demand, wage, demographic, geographic, occupational, and recruiting data to help employers understand current and future hiring conditions.
• Lead workforce planning analyses that help large employersdeterminewhere, when, and how difficult it will be to recruit the workers needed to achieve business objectives.
• Develop labor demand and supply forecasts across occupations, industries, and geographies toidentifyemerging workforce opportunities and constraints.
• Build talent acquisition forecasts that help clientsanticipateseasonal hiring patterns and make informed decisions about recruiting budgets, hiring targets, and market strategy.
• Evaluate labor-market tightness, wage trends, talent availability, competition for workers, and other factors affecting recruiting difficulty.
• Translate economic and labor-market conditions into recommendations that talent acquisition and workforce leaders can incorporate into operating plans.
• Help develop repeatable methodologies, models, benchmarks, and analytical products that differentiate
  
  Appcast'scustomer analytics capabilities.

Partner Directly with Clients

• Partner with Appcast'scustomer-facing teams toidentifyclient workforce questions and translate them into well-designed analytical projects.
• Present analyses, forecasts, and recommendations directly to senior talent acquisition, workforce planning, HR, finance, and business leaders.
• Participate in client business reviews, strategic consulting engagements, sales conversations, and executive presentations where advanced workforce analytics can create value.
• Explain complex labor-market and statistical concepts clearly to non-technical audiences.
• Gather feedback from customers and internal stakeholders to continually improve
  
  Appcast'sanalytics services and methodologies.
• Serve as a trusted advisor to clients on labor-market conditions, workforce planning, recruiting strategy, and the interpretation of talent data.

Advance Appcast'sAnalytical Capabilities

• Combine Appcast'sproprietary recruiting data with external labor-market and economic data to generate distinctive workforce insights.
• Partner with Data Science, Data Engineering, Product, Customer Success, and other teams to improve the data, tools, and analytical capabilities…