Career Navigator, Healthcare Skills Training Program

JVS is a non-profit, non-sectarian agency. Our mission is to empower individuals from diverse communities to find employment and build careers; and to partner with employers to hire, develop and retain productive work forces.

JVS provides a broad range of services including adult education, skills training, job readiness training, job placement and support, and access to post-secondary education. NS assists employers in their search for well-qualified job applicants and their initiatives to upgrade the skills of their incumbent workforce.

Under the direction of the Manger of Coaching Services, the Career Navigator delivers innovative, high quality job search coaching (including employment assessment, resume preparation, interview preparation, workshops) and job placement assistance (including outreach to employers, job development, placement, follow-up) for job seekers.

The Career Navigator is also responsible for building healthcare relationships, resume critiquing, interviewing, and next step job searching and healthcare industry exploration. The Career Navigator identifies suitable employment opportunities for participants during the program and post-graduation. Additionally, the Career Navigator will deliver weekly professional development workshops to trainees across programs.

• Assist job seekers in goal setting, identifying barriers and mapping out a plan leading to job placement, skills upgrades, and career advancement
• Understand and apply knowledge of internal and social media resources for job seekers
• Produce top quality resumes, especially for professional level job seekers and career changers
• Deliver professional quality workshops and groups that demonstrate knowledge of adult education techniques and utilize technology for maximum engagement
• Understand and apply knowledge of local and national labor market trends to assist job seekers to identify career opportunities
• Actively engage and maintain employer relationships
• Establish, track, and meet programmatic metrics using Salesforce

• Screen and interview interested job training applicants for program readiness, based on pre-established criteria
• Communicate clearly with clients assigned to their active caseload, including performing regular check-ins via phone, text, and email
• Deliver compassionate feedback and coaching to active clients on training and job performance, to improve trainee job readiness and job retention
• Triage client communication and concerns to assess eligibility for additional barrier removal support
• Support and promote the mission and philosophy of JVS both internally and externally
• Establish and maintain collaborative and innovative working relationships with key stakeholders (participants, employers, partner organizations, funders, etc.)
• Attend and actively participate in staff meetings, agency retreats, and team-based projects
• Participate in larger NS career coach community by sharing best practices and collaborating on healthcare employer engagement

• Demonstrates a professional demeanor with strong customer service skills
• Communicates effectively verbally and in writing with compassion and professionalism
• Exercises discretion in handling confidential information
• Communicates regularly with Supervisor to ensure smooth delivery of services
• Perform other duties as assigned or requested

• 1-2 years of experience in a customer facing role required, experience in workforce development/recruiting preferred
• Can report onsite to JVS main office and offsite training locations a minimum of three times a week required
• Strong computer skills, including Microsoft Office Suite and Google Suite, required
• Demonstrated strong verbal and written communication skills required
• Demonstrated attention to detail and multitasking required
• Knowledge of web-based job search resources and techniques required
• Ability to work in a multicultural and diverse environment required
• Salesforce experience preferred

• HS Diploma, associate or bachelor's degree preferred. Experience in a related area (Communication, Human Resources, Psychology, Social Work) or applicable lived and/or work experience

• Reading
• Language
• Detailed work
• Basic math
• Confidentiality
• Multiple concurrent tasks
• Problems solving
• Verbal and written communication

• Sitting
• Standing
• Attendance - virtually (approximately 40%)
• Attendance - in person…