Ops Generalist

Less complexity. More dentistry. More impact.

At Videa, we help dental clinicians deliver better care to millions of patients through AI.

Oral health is health. Dentists are protectors of societal wellness. We build technology that enhances the moment of care, amplifies clinical expertise, and makes proactive oral healthcare the norm.

Thousands of clinicians rely on Videa every day. Your work here will be reflected in real practice, improving real patient outcomes. If you want to build something that matters, keep reading.

We’re looking for a People Operations Generalist to help build the foundation for how people experience working s is a builder role.

Today, many of the basics you would expect in a scaling company either don’t exist yet or need to be built from the ground up. That includes onboarding, an employee hub, policies and documentation, and the systems employees and managers need to get answers and navigate the company easily.

Your job is not simply to administer HR processes. It is to understand what employees need, identify the underlying problems, and build simple, scalable solutions to solve them.

We also want someone who is excited about what People Operations can look like from an AI-native perspective. You’ll have the opportunity to experiment with AI and automation across onboarding, employee support and new People programs rather than defaulting to traditional HR processes. You’ll report to the VP of People and work independently across the company.

• Build and continuously improve our onboarding experience, from offer acceptance through ramp

• Create a simple, useful employee hub where people can easily find the information and resources they need

• Build the core People policies, documentation and operating infrastructure required as we scale

• Identify gaps across the employee lifecycle and determine what we need to build, improve or remove

• Use AI and automation to make People programs simpler, faster and more useful for employees and managers

• Create self-service tools and resources that reduce unnecessary People administration

• Listen for employee signals and help us identify issues before they become bigger problems

• Partner with the VP of People on new programs and experiments as the company grows

• Own the details and execution required to turn ideas into things people actually use

30 days - discovery - you’ll experience and assess our current onboarding and People infrastructure firsthand, gathering the information you need to understand what’s missing and where the biggest opportunities are. You will also need to jump in on any in flight people needs.

By 60 days, you’ll have launched a V1 of an onboarding experience. This will continue to be an iterative building process as part of the role.

By 90 days, employees will have a central People hub (built by you) and we’ll have a clear, prioritized view of the People infrastructure we need to build next, why it matters and when we should build it.

Over time, success means employees can join Videa, find what they need and navigate key moments in their employee experience without unnecessary friction or dependency on the People team.

We care more about how you think and build than how many years you’ve spent in HR.

You’re likely to be successful here if you:

• Are a strong systems thinker. You look beyond the immediate symptom and figure out the underlying problem before building a solution.

• Are genuinely AI-native. You actively use AI in your work and can show us things you’ve built, automated or fundamentally changed using it. You are not using AI to automate broken systems.

• Know how to build from zero. You’re comfortable starting with a blank page rather than inheriting…