Global IT Platform Engineering Director & Chapter Lead

Overview

Boston Consulting Group partners with leaders in business and society to tackle their most important challenges and capture their greatest opportunities. BCG was the pioneer in business strategy when it was founded in 1963. Today, we help clients with total transformation—inspiring complex change, enabling organizations to grow, building competitive advantage, and driving bottom-line impact.

To succeed, organizations must blend digital and human capabilities. Our diverse, global teams bring deep industry and functional expertise and a range of perspectives to spark change. BCG delivers solutions through leading-edge management consulting along with technology and design, corporate and digital ventures—and business purpose. We work in a uniquely collaborative model across the firm and throughout all levels of the client organization, generating results that allow our clients to thrive.

As a hands-on Global IT Platform Engineering Director & Chapter Lead, you will drive technical initiatives, influencing and guiding software developers, platform engineers, and support teams to build and maintain SaaS solutions, platforms and integrations both for BCG's internal legal software development team as well as our legal functional users. In this Agile operating environment, you’ll leverage your expertise to steer technical discussions, define solutions, and ensure alignment across teams.

This role involves contributing to solution design, enhancing the reliability and scalability of applications, championing best practices in the software delivery lifecycle, driving excellence through our L2 Ops teams, and improving the operational maturity of QA test automation.

Key responsibilities include:

• Providing technical expertise and mentorship across platform engineering teams to foster growth, resolve technical challenges, and support escalation processes.
• Managing enterprise SaaS solutions and their API integrations in complex and heterogeneous environments
• Managing vendor relationship activities related to execution of work delivery and ongoing support, maintenance and upgrade of the platforms
• Managing L2 Ops resources responsible for supporting our SaaS and custom-developed applications, enhancing observability and providing insights and actionable intelligence on platform health, effectiveness, and operational maturity
• Advancing Dev Ops practices by integrating automated QA testing across our SaaS and custom-developed platforms to enable efficient, high-quality software delivery and automated regression testing of our solutions
• Driving rapid delivery through an MVP approach, enabling fast prototyping, iterative development, and impactful feature rollouts
• Exploring and adoption GenAI applications to create innovative solutions and improve business functionality and user experience
• Conducting technical analysis of custom and third-party software and working with vendors on modifications and future enhancements of their platforms
• Creating clear Technical Systems Design and Non-Functional Requirements documentation based on business & technical demands to maintain high quality across the product lifecycle
• Supporting production environments, providing root cause analysis, swift remediation, and ongoing application maintenance

You Bring (Experience & Qualifications)

• 10+ years in platform engineering in a commercial IT or consulting environment, with demonstrated technical leadership experience
• A strong track record of mentorship, supporting team growth and fostering a collaborative environment, with previous recognition for effective guidance and commitment to developing team potential and success.
• Proficiency in cloud solutions (Azure & AWS), data Integrations, container technologies, and engineering best practices
• Solid understanding of Dev Ops practices and automation in software delivery pipelines
• An MVP mindset that emphasizes rapid prototyping and continuous improvement.
• Interest in Generative AI applications to enhance business processes and user experiences.
• Adaptability and technical curiosity to quickly adopt new tools and methodologies.

You'll work with a…