Infrastructure & Support Manager

Job Overview

Modera Wealth Management is an independent, fee‑only firm that strives to make a lasting positive impact on the lives of our clients through comprehensive financial planning and intelligent investment management.

We are looking for an Infrastructure and Support Manager who is responsible for maintenance of the firm’s IT structure and for managing and mentoring a team of IT support specialists.

• Manage the firm’s third‑party Managed Service Provider (MSP) relationship, monitoring SLAs and KPIs, conducting regular service reviews, addressing escalations, and driving continuous improvement.
• Lead and mentor a team of internal IT support and infrastructure staff, providing clear direction, coaching, and performance feedback while fostering a collaborative, service‑oriented culture.
• Coordinate and ensure timely, high‑quality resolution of IT support requests across internal IT staff and the MSP, maintaining consistently high levels of user satisfaction and minimizing business disruption.
• Oversee the design, implementation, and ongoing operation of the firm’s IT infrastructure, including cloud services (Microsoft Azure, Entra , Microsoft 365), end‑user systems and devices, and LAN/WAN/WLAN networks, ensuring high availability, security, scalability, and performance.
• Develop and execute infrastructure roadmaps and strategic improvement plans, aligning technology platforms and capabilities with business objectives while ensuring a resilient, scalable, and cost‑effective environment.
• Lead IT infrastructure projects end‑to‑end, including system upgrades, enterprise‑level solution implementations, cloud and platform migrations, lifecycle refreshes, and security enhancements.
• Ensure comprehensive documentation of infrastructure architecture, system configurations, standards, processes, and operating procedures to support operational continuity and knowledge transfer.
• Ensure compliance with applicable regulatory, data protection, and cybersecurity requirements, collaborating closely with internal compliance, risk, and cybersecurity teams.
• Manage vendor relationships and contracts for IT services, software, hardware, and cloud solutions, including vendor selection, contract negotiation, performance management, and cost optimization.
• Actively participate in technology budgeting and financial planning, forecasting infrastructure and support costs, managing spend against budget, and identifying opportunities to optimize investments while maintaining service quality.

We want a team player who can leverage the strength of the firm to deliver outstanding results and solutions. Our core values include:

• Confident Humility – a team player willing to do whatever it takes to get the job done, with pragmatic optimism.
• Contagious Growth Mindset – a continuous learner with intellectual curiosity who strives for excellence and inspires others.
• Trusted Relationships – supportive and authentic with mutual respect for colleagues.

• Bachelor’s Degree in Computer Science, Information Technology, Engineering, or a related field.
• Minimum 10 years of experience in infrastructure management, IT leadership and personnel management, and network engineering.
• Strong background in implementing and managing systems/network, leading infrastructure projects, and technical support oversight.
• Expertise in IT infrastructure, cloud solutions (M365/Entra/Azure), and systems/network security.
• Proficiency in system administration, troubleshooting, and IT project execution.

• Proven analytical and problem‑solving skills.
• Highly proficient in computer software, including the Microsoft Office Suite.
• Excellent written and verbal communication skills.
• Effective communication and leadership abilities.
• Ability to prioritize and manage multiple projects concurrently.
• Adaptability and flexibility.
• Occasional travel may be required.
• Competitive base salary.
• Performance‑based bonus.
• Safe Harbor 401(k) plan.
• Medical, Dental, Vision, and more.
• Generous PTO and leave policies.
• Opportunities for professional growth and continuing education.
• Salary range for this role is $100,000‑$140,000.

Modera Wealth Management, LLC provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.