Lead Experience Designer, Interoperability

Join us as we work to create a thriving ecosystem that delivers accessible, high-quality, and sustainable healthcare for all.

Healthcare is one of the most complex problem spaces designers can work in. At athenahealth, we don’t shy away from that complexity; we lean in to understand it and unravel it. We believe thoughtful design, paired with modern AI capabilities, can turn complexity into clarity and momentum, leading to better outcomes for the people who care for patients every day.

We’re looking for a Lead Experience Designer to join our Data & Ecosystem Platform team in Boston, someone who is part envision er, part craftsperson, part facilitator. This is a role for a designer who gets excited about what does not yet exist, sees AI as a creative partner, and can translate abstract opportunity into tangible, human-centered experiences across digital products and broader services.

You are energized by how AI can help speed up understanding, prototyping and improve decision making.

This role sits at the intersection of athena’s interoperability products and clinical workflows. You’ll be designing new enterprise software experiences for healthcare organizations – work that’s both hard and rewarding. Success requires curiosity, persistence, deep collaboration across divisions, and a genuine appetite for learning hard domains, understanding data, and creatively navigating constraints.

• Build a solid understanding of the business opportunity, including market context, customer segments, incentives, and goals, and use that understanding to inform experience direction.
• Work in close partnership with strategy, product, engineering, and data leaders to define new product offerings from early signals, strategy, and unmet needs.
• Ensure that emerging product experiences address important problems and create meaningful value for end users and the business.
• Connect strategy to execution by bringing early ideas to life and helping teams move from abstract concepts to tangible, shared direction through iterative design.

• Drive the team to continually build deep customer understanding and user empathy through direct engagements with clinicians and operators.
• Facilitate user research and sense‑making, including experimenting with novel, AI‑enabled ways to synthesize insight, test concepts, and accelerate learning.
• Establish clear feedback loops and monitor how features perform in the real world, ensuring our work delivers meaningful outcomes for users.

• Experiment with new AI‑enabled methods to accelerate learning, explore a wider solution space, and rethink how we design, build, test, and launch software.
• Use AI to help teams and stakeholders reason about complex systems, prototype ideas earlier, and evaluate options before they are fully built.
• Model how integrated AI can responsibly elevate design practice and help others adopt those approaches in their day‑to‑day work.

• Own and deliver human‑centered design execution across detailed UX/UI and complex workflows, carrying work through build, launch, and iteration in close partnership with engineering and analytics.
• Understand and design within real constraints (technical, regulatory, and operational) while still pushing for meaningful improvement and innovation.
• Deliver complete solutions to customer problems by educating and influencing operational teams to improve the service experiences that wrap around our software.

• Partner closely with designers, product owners, and cross‑functional leaders in adjacent subdivisions to shape a shared experience vision and execution plan.
• Create clarity and alignment across organizational boundaries by articulating user needs, making ideas tangible early, and facilitating decision‑making when priorities or perspectives differ.
• Lead through influence – using craft, evidence, and strong relationships rather than hierarchy – to ensure teams converge on solutions that work for…