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Digital Customer Experience Specialist
Job in
Boston, Suffolk County, Massachusetts, 02298, USA
Listed on 2026-02-07
Listing for:
Overseas Adventure Travel
Full Time
position Listed on 2026-02-07
Job specializations:
-
IT/Tech
Digital Marketing, Ecommerce
Job Description & How to Apply Below
Digital Customer Experience Specialist
Hybrid – Boston‑MA
The Digital Customer Experience Specialist is the owner of a customer’s experience with our trips on site. Responsible for ensuring that our trips and merchandising strategies deliver an intuitive, accurate, and engaging journey for our travelers on site. This role directly supports merchandise and business strategies through product page setup, content optimization, personalization, experimentation, and omni‑channel continuity.
- Healthcare Benefits - Medical, Dental, Vision, and Flex Spending Accounts
- Generous Paid Time Off (PTO)
- 11 - Paid Company Holidays
- Company-paid life insurance
- 401K Retirement Savings account
- Casual dress code every day
- Launch and optimize placement of trip listings across the site; maintain PDP accuracy (95%+) for itineraries, imagery, pricing, and descriptions.
- Drive usability, accuracy, and product storytelling to support business goals, measured by a lift in time spent on product pages and reduced bounce rates.
- Ensure navigation, search results, and offers remain accurate and consistent, targeting a
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