Help desk technician – IT support

Requirements

• Proven experience in help desk or desktop support within a fast-paced setting
• Strong understanding of operating systems including Windows Server, macOS, Linux, and mobile device management
• Familiarity with hardware components and troubleshooting techniques for desktops, laptops, printers, and peripherals
• Practical experience with network protocols such as TCP/IP, DNS configuration, VPNs, firewalls, and LAN/WAN architecture
• Exceptional communication skills, capable of conveying technical concepts clearly to non-technical users
• Quick analytical abilities to tackle complex issues and devise effective solutions while maintaining a positive customer service focus

• Deliver technical support to end-users via phone, email, or remote assistance, ensuring swift resolution of hardware, software, and network-related problems
• Diagnose and fix software issues pertaining to operating systems such as Windows, macOS, and Linux, including applications like Microsoft Office
• Oversee the setup, upgrades, and maintenance of computer hardware for desktops, laptops, mobile devices, and peripherals
• Monitor IT infrastructure by assessing network performance using tools and reviewing system logs for potential issues
• Maintain meticulous records of incidents and resolutions to enhance tracking and improve support processes

We invite you to join our energetic IT support team as a Help Desk Technician, where you will serve as the initial point of contact for addressing technical challenges across our organization. In this exciting role, you will troubleshoot a diverse array of hardware and software issues, assist users with their IT needs, and help maintain a seamless technological environment. We offer a flexible schedule and a remote work location, along with competitive pay ranging from $47,550.00 to $74,800.00 per year, and an enriching opportunity for personal and professional growth in a vibrant tech-driven atmosphere.