Sr. Learning Specialist

Overview

At Zelis, we Get Stuff Done. So, let’s get to it!

Zelis is modernizing the healthcare financial experience across payers, providers, and healthcare consumers. We serve more than 750 payers, including the top five national health plans, regional health plans, TPAs and millions of healthcare providers and consumers across our platform of solutions. Zelis sees across the system to identify, optimize, and solve problems holistically with technology built by healthcare experts – driving real, measurable results for clients.

You bring a unique blend of personality and professional expertise to your work, inspiring others with your passion and dedication. Your career is a testament to your diverse experiences, community involvement, and the valuable lessons you ve learned along the way. You are more than just your resume; you are a reflection of your achievements, the knowledge you ve gained, and the personal interests that shape who you are.

The Senior Instructional Designer, Learning and Development (L&D) is responsible for designing and deploying world-class, end-to-end learning experiences through learning programs that support organizational growth and talent development. The role focuses on aligning learning programs with Zelis’ business goals and culture while integrating best practices in adult learning, learning experience design, organizational learning, and leadership development. This role will report to the Sr.

Director, Enterprise Learning & Development (ELD) and collaborate with other stakeholders in both the US and India across People & Culture and other functions to create impactful learning experiences. The Senior  stakeholder requirements and audience insights to create innovative, evidence-based learning solutions. This includes researching and recommending new design and assessment tactics, as well as leading the development of models, methods, tools, and technologies to drive associate and people leader learning and deliver measurable business impact.

• Learning Experience Design: Responsible for designing and developing evidence-based learning and leadership development solutions using blended learning and adult learning principles. The Senior  the “ADDIE” process to create engaging learning content including self-led programs, e-learning, videos, Quick Reference Guides (QRG s) and instructional guides.
• Fosters Innovation and Continuous Improvement: Researches and recommends new techniques, tools, and technologies to address complex learner and business needs. The role fosters innovation by identifying opportunities for program enhancements, incorporating external insights, and researching industry trends to inform continuous improvement. Leads the development of models, methods, tools, and technologies to enhance associate learning for business impact.
• Content Development and Management: Designs and develops high-quality learning solutions by leveraging expertise in instructional design, graphic art, digital audio and video recording/editing. Regularly conducts content audits and gap analyses to identify opportunities for updates and improvements. Ensures learning materials are accurate, current, relevant and aligned with organizational goals while maintaining quality and relevance. The individual will manage complex projects and continually explore innovative methods to enhance learning outcomes.
• Collaboration and Strategic Partnerships: Collaborates with business leaders, P&C Business Partners, subject-matter experts (SMEs), vendors, and teammates on the Enterprise L&D team to ensure learning initiatives align with Zelis’ policies and strategic priorities. Identifies and manages relationships with third-party vendors to support L&D programs. Engages with vendors to establish and implement curriculum; monitors and assesses effectiveness of vendor developed programs.
• Technology and Tools: Leverages AI, Workday Learning, Articulate, Walk Me, Vyond and/or other platforms to design and optimize learning solutions.
• Program and Project Management: Responsible for the success of Enterprise Learning Programs by…