Senior Deal Desk Analyst

Harness is led by technologist and entrepreneur Jyoti Bansal, founder of App Dynamics (acquired by Cisco for $3.7B). The company has raised ~$240M in Series E venture funding, is valued at $5.5B, and backed by top investors including Goldman Sachs, Menlo Ventures, IVP, Google Ventures, J.P. Morgan, Capital One Ventures, Citi Ventures, Service Now, Splunk Ventures and more. Harness is building the industry’s leading AI-powered software delivery platform, enabling teams worldwide to build, test, and deliver software faster, safer, and more reliably.

Writing code is only 30–40% of the engineering lifecycle — the rest involves testing, deployments, security, compliance, and optimization. Harness brings AI and automation to this outer loop, turning complex, time-consuming workflows into streamlined processes at massive global scale.

The platform includes industry leading products in CI/CD, Feature Flags, Cloud Cost Management, Service Reliability, Chaos Engineering, Software Engineering Insights, Internal Developer Experience, and API discovery, observability, governance, and runtime protection. Over the past year, Harness powered 128M deployments, 81M builds, 1.2T API calls protected, and $1.9B in cloud spend optimized, helping customers like United Airlines and Choice Hotels accelerate releases by up to 75% and achieve 10x Dev Ops efficiency.

With employees in over 25 countries, Harness is shaping the future of AI-driven software delivery — and we’re looking for exceptional talent to help us move even faster.

The Senior Deal Desk Analyst at Harness plays a critical role in partnering with our sales team to drive sales success, by ensuring efficient and strategic deal execution.

This role is responsible for the quoting and deal operations processes, collaborating with cross-functional teams especially Harness Sales Team, Legal, Finance and Rev Ops teams, by providing valuable insights to optimize deal structures and contract negotiations.

• Deal Strategy and Structuring:
  Collaborate with sales teams to develop effective deal strategies, ensuring alignment with overall company goals and customer needs. Analyze deal structures and pricing to maximize revenue while considering competitive dynamics and market conditions.
• Cross-functional Collaboration:
  
  Work closely with Sales, Finance, Legal, Rev Ops and other teams to review, approve, and streamline deal processes. Ensure compliance with company policies and legal requirements.
• Process Optimization:
  Be part of the Deal Ops team who continuously improve deal desk processes, tools, and workflows to enhance efficiency and effectiveness.
• Training and Enablement:
  Be part of the Deal Ops team who provide training and guidance to sales teams on deal desk processes, pricing strategies, and contract negotiations. Ensure that sales teams are equipped with the necessary knowledge to navigate complex deals.

• Bachelor's degree in Business, Finance, or related field.
• 5+ years of experience in deal desk, pricing strategy, sales operations, or related roles, with a strong preference for those who have worked in the software/technology industry.
• Strong analytical and problem-solving skills, with the ability to work with complex data and make informed decisions.
• Excellent communication and negotiation skills.
• Proficiency in Salesforce and CPQ or other related quoting systems.
• Strong knowledge of contract terms, legal implications, and risk assessment.
• Ability to thrive in a fast-paced, dynamic environment and adapt to changing priorities.

This is a hybrid role based in our Boston or New York offices, with an expectation of working onsite three days per week.

• Competitive salary
• Competitive healthcare benefits
• Flexible spending account (FSA)
• Employee Assistance Program (EAP)
• Flexible Time Off and Parental Leave
• Quarterly Harness TGIF-Off / 4 days
• Monthly, quarterly, and annual social and team-building events
• Monthly internet reimbursement
• Commuter benefits

Factors that may be used to determine your actual pay rate include your specific skills, experience, qualifications, location, and comparison to other employees already in…