Desktop Support Specialist

We are seeking a Desktop Support Specialist (Tier II) to provide hands-on technical support in a small office environment (under 50 employees). This individual will serve as the primary onsite IT support resource in the Boston-area office, with remote guidance and collaboration available from colleagues in New York and Washington, DC.

Work Schedule

• Part-time: 24 hours per week
• Onsite Tuesday–Thursday at the Waltham office
• Occasional client/partner meetings in Downtown Boston (typically Wednesdays)
• Offices are approximately 36 minutes apart
• Boston support needs may increase over time
• Long-term expectation: transition to a fully Boston-based onsite role (3+ days/week)

Key Responsibilities

• Provide Tier II desktop support and troubleshooting for local staff
• Serve as the primary point of contact for IT issues in the Boston-area office
• Assist with video conferencing setup and support, including Microsoft Teams, iManage, and related hardware
• Support Microsoft applications, devices, and end-user systems as the onsite “go-to” resource
• Escalate issues appropriately while maintaining clear communication with leadership and remote IT teams
• Take ownership of technical challenges, proactively identifying and resolving issues
• (Preferred) Prior experience in a law firm or professional services environment

Qualifications

• Strong background in Microsoft technologies (expert-level proficiency required)
• Excellent interpersonal and communication skills with a professional, polished demeanor
• Experience supporting Teams, iManage, and video conferencing solutions
• Solid foundational hardware troubleshooting skills
• Self-starter who can work independently and provide proactive onsite support