Product Solutions Analyst | Housing

Product Solutions Analyst | Housing (New Grads )

Join to apply for the Product Solutions Analyst | Housing (New Grads ) role at EliseAI
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Elise

AI is improving the industries that matter most—housing and healthcare. Everyone needs a place to live and access to quality healthcare, yet both are often harder to secure than they should be. By integrating AI agents deeply into existing workflows, we make them more efficient, reduce costs, and improve the experience for everyone.

• Housing:
  We simplify how renters tour apartments, sign leases, submit maintenance requests, and stay connected with their property team—bringing everything they need for their home into one place.
• Healthcare:
  We make it easy to schedule appointments, complete intake forms, and help patients communicate with providers, so everyone can focus on health instead of paperwork.

With Elise

AI, organizations reduce manual work, improve accessibility, and deliver a seamless experience across essential services. We recently raised a $250 million Series E round led by Andreessen Horowitz to accelerate this mission.

Elise

AI’s Product Solutions team are subject matter experts responsible for solving issues and answering questions for our customers. Our Product Solutions Analysts possess in-depth system knowledge on our individual client configurations and systems and configuration data access. The Product Solutions team works with other internal teams to troubleshoot customer issues and ensure the best possible customer experience.

• Provide tier 1 and tier 2 technical support to clients via Zendesk, our ticketing system, ensuring timely resolution of issues.
• Investigate, troubleshoot, and fix complex technical issues and escalates to appropriate internal teams when necessary.
• Maintain clear documentation and communication with clients throughout the support lifecycle, and approach each interaction with a customer‑obsessed mindset.
• Collaborate with other teams in Product Solutions to relay user feedback, identify recurring issues, run audits and contribute to product improvements.
• Maintain and update internal knowledge base articles, FAQs, and user guides to enhance self‑service support options and reduce incoming ticket volume.
• Run quality assurance checks on our Support AI Chatbot and provide ongoing coaching to ensure proper responses for issue resolution.

• 1–3 years in a Customer Support Analyst or equivalent role.
• Experience with support software and CRMs (e.g., Zendesk, Salesforce); SQL knowledge is a plus.
• Demonstrated technical proficiency such as a computer science degree, bootcamp certificate, or previous work experience.
• Bias toward data‑driven decision‑making and analytical skills.
• Strong written and verbal communication skills.
• Willingness to work in person at our office 5 days a week.

• Computer Science degree, bootcamp certificate, or equivalent.
• Experience building projects using low‑code/no‑code tools such as Retool.
• Advanced knowledge of Google Sheets or Excel.
• Familiarity with Data Dog or other similar event‑logging software.
• Familiarity with Postman or other API testing tools.
• Familiarity with Reporting tools such as Tableau.
• Experience writing SQL queries.

Growth and impact. It’s not often that you can get in on the ground floor of a funded (unicorn!) startup that’s scaling so fast. You’ll be challenged to identify how we can scale and execute on it. Every day you will be challenged to write the playbook and support the team.

• Equity in the company
• Medical, Dental and Vision premiums covered at 100%
• Fully paid parental leave
• Commuter benefits
• 401(k) benefits
• Fitness & home services stipend
• Collaboration in a fully staffed office, meals covered
• Unlimited vacation and paid holidays
• Relocation packages

The salary range for this role is $60,000 - $75,000. Elise

AI offers a competitive total rewards package that includes base salary, equity, and a comprehensive benefits & perks package. Compensation will be determined based on experience, skill level, location, and qualifications assessed during the interview process.

Elise

AI…