Infrastructure Systems Analyst

About Mass Art:

Founded in 1873, having celebrated its 150th anniversary in 2023, Massachusetts College of Art and Design (Mass Art), is the nation's first and only independent, free‑standing public college of art and design in the country. Mass Art is an inclusive community of thinkers, doers, makers, educators, innovators and leaders striving to shape the future through art and design. We've spent 150 years demonstrating the truly amazing things that happen when a world‑class art and design education is an option for every deserving student.

Located in Boston's hub of arts and culture along the Avenue of the Arts, Mass Art enrolls 2,000 students and offers a comprehensive range of undergraduate and graduate degrees in 18 disciplines, as well as continuing education and youth programs.

Mass Art strives to be a model of diversity and inclusion; the campus community reflects the layers of cultural and self‑identity that proudly make up our region, nation, and world. We build effective partnerships with co‑workers throughout the College by freely sharing appropriate information and providing assistance to all and maintain an environment that is welcoming to persons of all backgrounds, nationalities, and roles.

Collective Bargaining Agreement:
This position is governed by the APA collective bargaining agreement

Salary Range: $95,000 to $101,700, commensurate with experience.

The Infrastructure Systems Analyst is a key member of the Infrastructure Team, responsible for ensuring the reliability, security, and performance of the college's core technology infrastructure. This includes servers, networks, Wi‑Fi, cloud platforms, storage, firewalls, telecom/VoIP systems, and collaboration with Public Safety for IT‑enabled physical security systems such as cameras and access controls.

This position focuses on the planning, implementation, maintenance, and continuous improvement of enterprise systems, network architecture, data center operations, and cloud‑based services. The role requires strong technical expertise and active participation in projects to align infrastructure strategy with institutional goals.

SUPERVISION RECEIVED:
Deputy Chief Information Officer

• Infrastructure Operations:
  As a member of the Infrastructure Team, provides assistance with all day to day department operations. Provides technical support to area experts in troubleshooting and maintaining all network, computing, cloud infrastructure and collaboration suites.
• Enterprise Backup:
  Responsible for server and storage backup hardware and procedures, ensures reliability and availability of critical enterprise data.
• Telecommunications Operations:
  Responsible for maintenance and operations of College telecommunications systems. Performs adds/moves/changes and coordinates with outside vendors for installation and upkeep.
• Physical infrastructure:
  Coordinates installation and maintenance of cabling, uninterruptible power supplies and associated datacenter infrastructure with Technology department and outside vendors.
• Network Support:
  Assists Infrastructure Team members in maintaining essential network services and protocols including wired and wireless networking, DNS, DHCP, etc. Maintains day to day operations of network support and troubleshooting, ensures network uptime and health.
• Systems support:
  Assists other Infrastructure Team members in administration of virtualization platforms, cloud computing and data storage systems.
• Incident Response:
  Acts as an escalation point for major outages, infrastructure incidents or cybersecurity responses.
• Budgeting and expenditure:
  Assists with infrastructure expenditures and provides input for budget recommendations related to refresh cycles including contract renewal and licensing.
• Project Management:
  Participates in cross‑functional projects involving infrastructure and integrations to ensure technical feasibility and successful implementation.
• Cybersecurity:
  Collaborates with IT Security and Client Services to align infrastructure with cybersecurity requirements and end‑user needs.
• External Networking:
  Acts as liaison to Colleges of the Fenway Network Managers…