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IT Support Analyst — Tier 1/Citrix & Devices
Job in
Boston, Suffolk County, Massachusetts, 02298, USA
Listed on 2026-02-14
Listing for:
Fiduciary Trust Company
Full Time
position Listed on 2026-02-14
Job specializations:
-
IT/Tech
IT Support, HelpDesk/Support
Job Description & How to Apply Below
A financial services firm is looking for an Information Technology Support Analyst to provide technical support to employees in Boston. Responsibilities include resolving Tier 1 and 2 technical issues, managing helpdesk tickets, administering user accounts, and maintaining documentation. Candidates should have a Bachelor's degree in a relevant field and 2-5 years of IT support experience. Strong customer service and communication skills are essential, along with proficiency in Microsoft Windows and Citrix technologies.
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