Client Engagement Director

Who We Are

Welcome to TELUS Digital — where innovation drives impact at a global scale. As an award‑winning digital product consultancy and the digital division of TELUS, one of Canada’s largest telecommunications providers, we design and deliver transformative customer experiences through cutting‑edge technology, agile thinking, and a people‑first culture. With a global team across North America, South America, Central America, Europe, and APAC, we offer end‑to‑end expertise across eight core service areas:
Digital Product Consulting, Digital Marketing Services, Data & AI, Strategy Consulting, Business Operations Modernization, Enterprise Applications, Cloud Engineering, and QA & Test Engineering. From mobile apps and websites to voice UI, chatbots, AI, customer service, and in‑store solutions, TELUS Digital enables seamless, trusted, and digitally powered experiences that meet customers wherever they are — all backed by the secure infrastructure and scale of our multi‑billion‑ dollar parent company.

This role will operate remotely (US or Canada) OR be based out of one of our major North American office locations – Charlottesville, VA, Durham, NC, Columbus, OH, Boston, MA, Vancouver, BC, Calgary, Edmonton, AB, or Toronto, ON.

As the Client Engagement Director for a leading digital strategy of a Telecom client of TELUS Digital, you will co‑deliver bold digital strategies with executive stakeholders and turn them into market‑ready products, positioning TELUS Digital as the go‑to partner across the customer ecosystem. You’ll deepen executive partnerships, deploy world‑class teams on high‑stakes initiatives, and translate innovative ideas into revenue through rapid pilots with Practice Leaders.

You'll work with vertical leads and practice leaders to mine work delivered into external market offerings. If you thrive at the nexus of strategy, productization, and large‑scale delivery, join us to shape the future of digital transformation for our customers.

• Partner with Practice area leaders and business development leaders to continue to become a long‑term trusted advisor within the TELUS ecosystem
• Responsible for partnering with other TELUS Digital leadership to determine strategic priorities that enable customers to transform their business.
• Drives teams to provide fresh perspectives, breakthrough ideas, and new paradigms that can be leveraged to grow accounts
• Initiates, influences, and drives organizational changes and business transformation.

• Bring industry best practices from other clients across engineering, emerging technologies, and user experience
• Leads and sets account strategy
• Accountable for proposal development and articulating staffing needs across accounts serviced
• Responsible for procurement relationships to create efficiencies and streamline existing processes to lower overhead.
• Develop and manage strong, lasting relationships with TELUS
• Builds relationships and takes into account the needs of multiple stakeholders to influence and drive decisions for beneficial business outcomes.
• Track revenue, oversee delivery in partnership with delivery leads, and identify win/win commercial constructs

• Serve as an advisor to key client stakeholders and industry leaders
• Identify new market opportunities, and determine priorities and solutions that enable TELUS Digital to meet those opportunities
• Proactively identifies changes in the technological landscape that allow the business to add value to our revenue stream, our clients, or our efficiency

• Provide cross‑functional people management to consultants and/or client managers, and career coaching/guidance
• Provides real‑time feedback, coaches, and mentors staff at all levels of the organization in a manner that drives them to excel
• Builds high‑performing teams by integrating a diversity of skills and personalities and creating a shared purpose.

• 5+ years shaping strategy and leading high‑performing teams in a top‑tier management consultancy, owning a client relationship
• End‑to‑end digital‑transformation expertise—from technology advisory…