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HelpDesk/Support Systems Administrator IT Project Manager IT Support

Service Desk Lead - Operations & Escalation Champion

Job in Boston, Suffolk County, Massachusetts, 02298, USA
Listing for: ASM Research, An Accenture Federal Services Company
Full Time position
Listed on 2026-02-17
Job specializations:
  • IT/Tech
    HelpDesk/Support, Systems Administrator, IT Project Manager, IT Support
Salary/Wage Range or Industry Benchmark: 150000 - 200000 USD Yearly USD 150000.00 200000.00 YEAR
Job Description & How to Apply Below
A leading technology services company seeks a Service Desk Lead to provide operational leadership for its service desk functions in Boston. The role entails managing day-to-day operations, leading teams, and ensuring quality service delivery. Candidates should have over six years of experience in service desk environments, including at least two years in a supervisory role. A bachelor's degree in IT or related fields is required, along with strong knowledge of ITIL principles and service desk tools.

Competitive salary range is offered.
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