Technical Support Specialist

Position: Technical Support Specialist I
Wentworth Institute of Technology is seeking a
** Technical Support Specialist I.
** The Technical Support Specialist I at Wentworth Institute of Technology is an on-site position that plays a critical role in software, hardware, and application support for the campus community.

Providing expert diagnosis and resolution of technical issues, this individual will be responsible for detailed documentation of problems and solutions, while also contributing to remote support for campus needs when required. A key part of the role includes contributing to the creation and maintenance of a knowledge base containing solutions to common technical challenges.

Minimum Requirements:

1 - 3 Years work experience
*
* Preferred Qualifications:

** The ideal candidate will have experience with some supervision as well as working in a fast paced environment.

They should have knowledge of OS X and Windows as well as certifications (A+, CCNA, ITIL, Apple, Lenovo preferred). Proven ability to build strong working relationships with various individuals and groups in an operational and project setting. Experience collaborating with departments and promoting technologies and services.
** Knowledge/Skills/Abilities:
** Familiarity with troubleshooting methods and issue diagnosis for IT-related products. Knowledge of creating and maintaining a knowledge base containing solutions to common technical challenges.

Proficient in providing technical support and customer service, both in-person and remotely. Ability to work in collaboration with various teams and also independently when required. Ability to communicate complex technical information to non-technical users clearly and concisely. Strong organizational abilities, with an emphasis on prioritizing and multitasking. Demonstrated ability to maintain professionalism and deliver exceptional service to the university’s diverse community.

The expected hourly wage range for this position is between $27.18 and $30.26 which reflects what we reasonably expect to pay for this role.  ### Benefits For general information on working at Wentworth and Benefits click .
#J-18808-Ljbffr