Legal IT Support Specialist — Service Desk

A leading law firm in Boston is seeking a Service Desk Analyst to provide technical support services to clients via phone, email, and in-person. The successful candidate will troubleshoot and resolve technology issues, maintain documentation, and ensure high levels of client satisfaction. A strong emphasis on customer service and proficiency in office software is required. Applicants should have at least two years of IT support experience.

This position is non-exempt and eligible for overtime, with a pay rate of $31.38 – $38.76 per hour depending on experience.
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