Head of Solution Engineering

Overview

Head of Solution Engineering / Solution Engineering Manager

M3–M5). Reports to : CRO.

You will build and run Liberate’s Solution Engineering function to accelerate enterprise sales pursuits and de-risk delivery. Your mission is to scale a high-performing team that builds executive demonstrations, runs production-grade POCs, partners with deployments to conduct technical workshops, and uses value-chain insights to close gaps and drive measurable customer value — ultimately coordinating the customer experience from pre-sales to post-sales to drive meaningful customer usage growth.

• People & org
  :
  Hire, ramp, and develop SEs; define career ladders, calibration, and promotion criteria.
• Process & ops
  :
  Own SE operating model — demonstration library, POC templates, workshop playbooks, runbooks, and SOW assumptions. Ensure predictable POC → pilot → production flow.
• GTM partnership
  :
  Embed SEs with Account Directors and Sales Leaders; de-risk technical commitments on largest deals; provide executive briefing capability.
• Delivery & enablement
  :
  Drive pre-sales standards (architecture, SSO, APIs, security) and ensure deployment teams have watertight handoffs and acceptance criteria.
• Value-chain strategy
  :
  Lead discovery & value-chain analysis workstream for strategic accounts; quantify gaps and translate into POC and product priorities.
• Product influence & risk management
  :
  Surface reproducible product gaps to Product, shape roadmap, and own technical risk mitigation across deals.
• Metrics & outcomes
  :
  Define and report team KPIs (POC cycle time, conversion %, demonstration reuse, ramp time, customer NPS where applicable).

• 10+ years of hands-on solution engineering, solutions architecture, or enterprise consulting; 5+ years managing teams or leading cross-functional programs.
• Deep experience in enterprise integration patterns (APIs, SSO / OAuth, data pipelines) and insurance ecosystem integrations (Guidewire, Duck Creek, Majesco, etc.) a plus.
• Proven success scaling POC programs and converting technical validations into customer implementations and revenue.
• Strong people leader with experience hiring, coaching, and building repeatable enablement.
• Comfortable briefing C-level technical and business stakeholders. Startup grit and cross-functional influence.

• Background in AI / ML / agentic products, security / compliance in regulated industries, or prior experience building demonstration libraries and POC assets.