Computer Aided Dispatch; CAD Consultant

Mark
43 is approved to hire in Canada, the UK, and 36 U.S. states, including Alabama, Arizona, California (excluding San Francisco), Colorado, Connecticut, Washington D.C., Florida, Georgia, Iowa, Idaho, Illinois, Indiana, Kansas, Massachusetts, Maryland, Maine, Michigan, Minnesota, Missouri, North Carolina, Nebraska, New Hampshire, New Jersey, New Mexico, New York, Ohio, Oklahoma, Oregon, Pennsylvania, South Carolina, Tennessee, Texas, Utah, Virginia, Vermont, Washington, Wisconsin, and West Virginia.

Ensure you are able to perform the position in one of the states listed above. State locations and specifics are subject to change as our hiring requirements shift.

Applicants must be authorized to work for any employer in the country in which the role is being hired. We are unable to sponsor or take over sponsorship of an employment visa at this time.

Mark
43's mission is to empower communities and their governments with new technologies that improve the safety and quality of life for all. We build powerful, scalable, and elegant software that sets a new standard for the tools upon which our first responders rely. Our users are diverse, and we are therefore committed to embracing diversity of thought and experience within our team.

We are looking for an Architect who specializes in Computer‑Aided Dispatch (CAD) products and workflows to join our Customer Success team. You'll work directly with our CAD Delivery Lead and the Delivery Manager.

This customer‑facing role will be responsible for the successful deployment and testing of Mark
43's dispatch workflows and product integrations across the full spectrum of public safety agencies. You'll operate in a consultative capacity, ensuring product features, workflows, and technical configurations are defined for each agency. You will also help train agencies on best practices with Mark
43 CAD, guide change management, and drive product adoption processes to get users comfortable with the product and to continually enhance our core offerings. This position requires travel (up to 70%) and some shift work to support launch activities.

• Establish processes to deliver CAD workstream best practices across all Mark
  43 customers.
• Oversee the CAD implementation of the product.
• Help oversee end-to-end testing of CAD work streams, integrations, and hardware components.
• Assist with user training and go‑live support.
• Clearly define Mark
  43 and customer roles and responsibilities for the delivery and maintenance of CAD products.
• Work with various stakeholders to help guide change management best practices.
• Collaborate with the training and marketing teams to ensure new features are successfully deployed and understood.
• Gather product feedback and work with the Product team to help establish development priorities.
• Assist growth by vetting customer workflows for downstream planning.
• Work with Mark
  43 project managers to convey key team metrics and project risks to assist in staffing, budgeting, and future team planning.
• Partner with the Training team to update training materials to deliver an outstanding training experience.

• You have at least two to five years of experience working as a product consultant, public safety professional, or implementing a CAD system.
• You are willing to be hands‑on during planning and delivery.
• You have experience developing, communicating, and training on workflows and best practices.
• You are a skilled communicator and can create buy‑in across diverse groups of users and lead change management efforts.
• You can take a variety of requirements and build concise workflows to account for customer objectives.
• You embrace technology and can quickly learn new features and determine how they can benefit various user groups.
• You embrace diversity and inclusion.
• You have excellent interpersonal skills and are skilled at multitasking.
• You have experience in PowerPoint, Excel, and Google products.
• You are willing to travel to client sites and interact with First Responders to review business processes, operations, and implementation.
• You are willing to work night shifts to accommodate go‑live support.

• Y…