IT Support Engineer; Microsoft Security & Identity

IT Support Engineer (Microsoft Security & Identity) About Maitsys

Maitsys Inc. is a Boston-based IT consulting and technology services company specializing in Microsoft Security, Azure, SAP, Cloud Infrastructure, and AI-driven solutions. We support mid-market and enterprise customers with secure, scalable, and compliant IT environments.

We are looking for a highly skilled IT Support Engineer with deep expertise in Microsoft Entra , Microsoft Defender, and Microsoft Purview to support internal operations and client environments.

This is a hands-on, onsite role based in our Boston Seaport office. The ideal candidate will be responsible for designing, implementing, and supporting Microsoft identity, endpoint security, and compliance solutions.

You will work closely with leadership, security teams, and client stakeholders to maintain a secure and modern Microsoft 365 environment.

• Design and manage Microsoft Entra  (Azure AD) tenant environments
• Configure and manage:
• Conditional Access Policies
• Role-Based Access Control (RBAC)
• Privileged Identity Management (PIM)
• Implement Single Sign-On (SSO) and federation
• Manage hybrid identity environments (Entra Connect / AD Sync)
• Troubleshoot authentication and access issues

• Deploy and manage:
• Configure security baselines and policies
• Monitor alerts and respond to incidents
• Implement endpoint hardening and threat remediation
• Work with vulnerability management workflows

• Configure:
• Information Protection & Sensitivity Labels
• eDiscovery (Standard & Premium)
• Manage retention policies and data lifecycle controls

• Provide L2/L3 support for Microsoft 365 and Azure environments
• Maintain documentation and architecture diagrams
• Assist in internal IT projects and customer deployments
• Provide executive-level user support when required

• 5+ years of IT Support / Systems Engineering experience
• 3+ years of hands-on Microsoft Security & Identity experience
• Strong expertise in:
• Microsoft Purview

• Intune & Endpoint Management
• Power Shell scripting
• Deep understanding of Zero Trust architecture
• Experience supporting 100–1000+ endpoint environments
• Strong troubleshooting and documentation skills

• Microsoft Certifications such as:
• SC-300 (Identity and Access Administrator)
• SC-200 (Security Operations Analyst)
• SC-400 (Information Protection Administrator)
• AZ-104 / AZ-500
• Experience in consulting or MSP environments
• Exposure to compliance audits
• Knowledge of Fresh service / Service Now ticketing systems

This is a full-time onsite role at:

1 Marina Park Drive

• Performance bonus structure
• Opportunity to work on enterprise-grade Microsoft security environments
• Career growth into Security Architect or Cloud Security Lead roles
• Direct exposure to executive leadership and strategic projects