Product Management Lead

The Team

The Research & Development (R&D) team within the Enterprise Technology Experience (ETX) organization is responsible for developing and deploying automation, AI (traditional, generative, and agentic), and other emerging technologies and trends (e.g., health and wellness offerings) to deliver transformative impact to Mass Mutual customers, financial professionals, and employees. Given all of Mass Mutual’s technical delivery capabilities within these emerging technology domains sit within R&D, the team has recently been in “growth mode” with a particular focus on building out our technical talent in generative and agentic AI and our strategy and transformation talent as part of a newly established “Strategy & Partnerships” team.

The recently established Strategy & Partnerships team within R&D is responsible for partnering with the most senior leaders across Mass Mutual to develop a holistic strategy for deploying our R&D capabilities toward the most impactful business outcomes and strategic priorities across the enterprise.

To that end, the Strategy & Partnerships team is responsible for:

• Partnering with our Executive Leadership Team (ELT) and other senior business stakeholders to identify opportunities to deliver transformative, step-change impact on Mass Mutual’s strategic business priorities through the deployment of emerging technologies such as AI
• Bringing together and leading cross-functional teams composed of business, technology, and control function partners to execute against these opportunities
• Working with the R&D Leadership Team and a cross-functional group of senior leaders across Mass Mutual to:
• Define the transformation approach and best practices that cross-functional teams will leverage to deliver impact at-scale across Mass Mutual through the deployment of AI and other emerging technologies
• Partner with stakeholders and senior leaders within Human Resources, Communications, and Corporate Finance to ensure a rigorous approach to change management, communications, and impact tracking is taken
• Providing regular updates to our Board of Directors, CEO and Executive Leadership Team, and other senior stakeholders on the progress of our program and efforts

The Strategy & Partnerships team is comprised of a team of Product Owners that are aligned to Mass Mutual business areas and a central Program Leadership office which is responsible for defining the overall transformation approach and strategy in collaboration with the broader R&D leadership team.

The Product Management Lead would be part of the Product Owners organization, report into the Head of R&D Strategy & Partnerships, and be primarily responsible for (1) partnering with senior business stakeholders to identify opportunities to deliver transformative, step-change impact on Mass Mutual’s strategic business priorities through the deployment of emerging technologies such as AI and (2) bringing together and leading cross-functional teams composed of business, technology, and control function partners to execute against these opportunities.

Culturally, we look for individuals with a strong inclination for learning and from a variety of backgrounds who challenge each other openly, regardless of level or role on the team. We operate using a top-down, hypothesis-driven problem-solving approach grounded in strong conceptual thinking / problem structuring skills and deep data analysis. We embrace diversity in all of its forms, require respect, expect consistent delivery of high quality products, and look to have fun.

The Impact

Mass Mutual, and our industry at-large, are at a pivotal time as emerging technology such as generative and agentic AI are fundamentally transforming how we operate and deliver value to our customers, financial professionals, and employees. This role offers the opportunity to play a central role in that transformation and to shape how Mass Mutual leverages AI and other emerging technologies to deliver on its key business outcomes and strategy at the highest levels.

As a Product Management Lead, you will be at the center of defining and driving Mass Mutual’s enterprise AI (and broader emerging technology) strategy…