Helpdesk Support

Help Desk Administrator

Full‑Time | Permanent
Boston, MA – Onsite 5 days a week
Target Compensation: $65,000 – $82,000

The Alexander Technology Group is seeking a Help Desk Administrator for a professional services firm in Boston. This individual will provide high‑touch, white‑glove technical support to attorneys and professional staff in a fast‑paced, client‑driven environment. This is an excellent opportunity for an IT professional with prior experience in a law firm or professional services setting who thrives in a service‑oriented culture and understands the urgency, discretion, and responsiveness required in that environment.

Onsite 5 days a week in Boston
35‑hour work week (Monday–Friday, typically 9:00 AM – 5:00 PM)
Flexibility required – occasional earlier/later hours to ensure coverage
Participation in a 24/7 on‑call rotation required

• Provide full‑service technical support for hardware, software, and applications
• Troubleshoot issues through resolution while minimizing user downtime
• Document and track all requests within a service management system
• Create and manage user accounts across multiple platforms
• Maintain IT asset inventory records
• Develop and update internal knowledge base documentation
• Enforce firm technology policies and procedures
• Escalate issues appropriately while maintaining ownership and communication

• Minimum 3+ years of experience in a Help Desk or IT support role
• Prior experience in a law firm or professional services environment is required
• Strong knowledge of Microsoft Office (2013/2016 and newer)
• Experience working within structured, high‑touch client service environment

• Exposure to legal or document management systems (e.g., iManage or similar)
• Familiarity with Active Directory and user account administration
• Experience supporting senior‑level professionals in deadline‑driven settings

• Strong troubleshooting and analytical skills
• Professional demeanor with excellent communication skills
• Ability to multitask and prioritize in a fast‑paced environment
• High level of discretion and professionalism
• Collaborative team player with a customer‑first mindset
• Adaptable and composed under pressure

If qualified and interested in learning more about this role, please forward resume to:

Alex Nizolek