EPIC PB Application Analyst II

POSITION SUMMARY:

The Applications Analyst II is a business specialist and technology generalist responsible for aligning technology solutions with business strategies. The Applications Analyst II is responsible for proactively identifying opportunities to apply technologies to business processes by informing and advising customers on information system technologies' functionality, costs, benefits, and implementation requirements. The Applications Analyst II functions as technical liaison and broker of services with various vendors.

The Applications Analyst II must develop and maintain credibility and effective working relations with both customer management and IT personnel. The Applications Analyst II must demonstrate an understanding of business problems, as well as IT strategies, issues, and priorities. This position requires forward‑thinking individuals who seek opportunities to apply technology to improving business processes within strategic system goals.

• Provide support to assigned customers in defining or designing business processes and identifying enabling technologies based on customer requirements.
• Ability to be a team player; flexible, friendly, congenial, and enthusiastic.
• Actively seek ways to apply technology to business processes, researching and providing information on technical trends and competitors' practices relevant to the assigned client business.
• Assess near‑term needs, utilizing structured interview processes to establish business priorities.
• Consult with technical subject matter experts and develop alternative technical solutions; advise on options, risks, costs versus benefits, and impact on other business processes and system priorities.
• Coordinate multi‑system solutions to clarify interdependencies (and interfaces) so that systems appear seamless to customers.
• Align with other IT functional areas to remain apprised of project status and inform customer management of progress.
• Conversely, keep the IT group's technology and service managers aware of user issues and potential potholes or resolve conflicts.
• Diagnose, analyze, and resolve software issues independently or by engaging the appropriate parties to achieve a resolution.
• Document all aspects of the project plans (scope, definition, testing, delivery and support) and coordinate business/clinical and IT implementation resources for successful delivery. Actively participate in the team environment and enable colleagues to fulfill the department's operating objectives.
• Conduct business process analyses, needs assessments, and preliminary cost versus benefit measurements; broker other IT services; and communicate trends and requirements to and from customers and IT.
• Responsible for proactively identifying opportunities to apply technologies to business processes.
• Informs and advises customers on information system technologies' functionality, costs, benefits, and implementation requirements.
• Participate in an on‑call customer support rotation during normal business hours and off hours.
• Perform other duties as assigned or necessary.

(The above statements in this job description are intended to depict the general nature and level of work assigned to the employee(s) in this job. The above is not intended to represent an exhaustive list of accountable duties and responsibilities required).

• Associate's degree (or equivalent combination of formal education and experience).
• Bachelor's degree preferred.
• EPIC Resolute PB Certification required.

• None.

• Requires at least 2 + years relevant experience in either of the following:
  Business systems analysis, preferably across multiple hardware and software platforms or
• Business unit experience that includes working closely with IT in the development and implementation of systems.

• Knowledge of the assigned business area's products and processes.
• Strong technical knowledge and ability to express complex technical concepts in terms that is understandable to the business.
• Un…