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Technical Support HelpDesk/Support

AI-Enhanced Education Support Specialist

Job in Boston, Suffolk County, Massachusetts, 02298, USA
Listing for: Crossover
Full Time position
Listed on 2026-02-22
Job specializations:
  • IT/Tech
    Technical Support, HelpDesk/Support
Salary/Wage Range or Industry Benchmark: 30 USD Hourly USD 30.00 HOUR
Job Description & How to Apply Below
A leading tech company is seeking a Technical Support Specialist to provide superior customer support using AI-driven tools. This position requires 3+ years of experience in a technical customer support role, alongside basic coding skills. The role involves investigating complex cases flagged by AI and refining the AI framework to reduce future issues. This is a full-time, independent contractor position offering $30 USD/hour, and requires candidates to excel in troubleshooting and clear communication.
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