VP, Customer Success

Bitsight is a cyber risk management leader transforming how companies manage exposure, performance, and risk for themselves and their third parties. Companies rely on Bitsight to prioritize their cybersecurity investments, build greater trust within their ecosystem, and reduce their chances of financial loss.

Built on over a decade of technological innovation, its integrated solutions deliver value across enterprise security performance, digital supply chains, cyber insurance, and data analysis.

* We invented the cyber ratings industry in 2011

* Over 3000 customers trust Bitsight

* Over 750 teammates are dispersed throughout Boston, Raleigh, New York, Lisbon, Singapore, and remote

About the Role

As cyber threats grow in scale and complexity, customer trust and resilience have never been more essential. We are seeking an experienced, visionary, and customer-focused Vice President of Global Customer Success to lead and scale our worldwide customer success organization.

In this executive role, you will be responsible for defining and executing a global strategy that ensures our customers achieve maximum value from our cybersecurity solutions. You will serve as a key member of the leadership team, accountable for driving retention, expansion, and advocacy  VP of Global Customer Success will align closely with senior executives across the company to elevate the post-sales experience and build long-term partnerships with customers in mission-critical industries.

Key Responsibilities

Global Customer Success Strategy

* Define and lead the global customer success vision and multi-year strategy aligned to company growth objectives.

* Champion an outcome-driven, customer-first engagement model that reduces risk, drives measurable value, and strengthens customer resilience.

* Drive retention and expansion through a value-centric, trust-based approach.

Customer Lifecycle Leadership

* Oversee the full global customer journey: onboarding, enablement, adoption, renewal, and expansion.

* Implement scalable engagement models (high-touch, hybrid, and tech-touch) for diverse geographies, verticals, and regulatory environments.

* Drive innovation in customer health scoring and predictive analytics to proactively mitigate risks.

Executive Leadership & Team Development

* Lead, mentor, and scale a world-class, globally distributed Customer Success organization.

* Establish strong regional leadership to ensure consistency while adapting to local market needs.

* Foster a culture of excellence, accountability, and cybersecurity expertise.

Customer Advocacy & Strategic Partnerships

* Serve as an executive sponsor to key enterprise accounts, strengthening relationships at the C-level.

* Partner with sales, services, and technical leaders to ensure unified, customer-centric account strategies.

* Build a global customer advocacy program to amplify success stories, expand references, and influence the market.

Cross-Functional Influence

* Act as the voice of the customer at the executive table, influencing Product, Engineering, and Security Operations roadmaps.

* Collaborate with Marketing to highlight customer success through thought leadership, case studies, and industry events.

* Partner with Finance and Operations to forecast growth, align budgets, and optimize investments.

Operational Excellence & Insights

* Drive operational maturity through data-driven decision-making, process automation, and playbook development.

* Provide the executive team and Board with insights, performance reporting, and forecasts on customer health and revenue impact.

* Continuously identify risks, trends, and opportunities to maximize customer lifetime value.

Qualifications

* 15+ years of experience in Customer Success, Professional Services, or Account Management in SaaS, enterprise software, or cybersecurity.

* 7+ years of proven executive leadership, scaling global teams in high-growth, compliance-driven industries.

* Deep understanding of cybersecurity markets, enterprise customer needs, and regulatory challenges.

* Track record of influencing C-level stakeholders and managing multi-million-dollar enterprise relationships.

* Strong business acumen, with the ability to…