IT Service Management; HEAT

All SA Technologies requirements are Direct Client Requirements from IT Hiring Managers. We guarantee you the best rate for your skills and performance.

• Customization, configuration, and administration of HEAT (Front Range) application - HEAT v7
• HEAT CMDB configuration and integration with other products
• Work with customers and business owners to establish functional requirements
• Design and develop complex workflows and automation
• Participate in assessment of a new IT Service Management tool. Analyze proprietary and SaaS-based Enterprise IT Service Management (ITSM) platforms such as Service Now, BMC Remedy, and Front Range
• Participate in a life cycle implementation for the new IT Service Management tool (scoping/planning, requirements gathering, design, development, testing, launch and support)
• Provide training to the tool users

• 3+ years IT Service Management system experience, preferably with Front Range/Heat Software
• Deep knowledge and experience with implementing ITIL Core processes in HEAT (ITSM) environment, specifically Incident, Request Fulfillment, Change, and Problem Management processes
• Knowledge of T-SQL, MySQL, SSIS
• Experience participating in business/system integration efforts
• Expertise with implementing ITIL processes and leveraging best practices
• Ability to work effectively in a team-oriented, collaborative environment and on your own
• Strong interpersonal, oral and written communication skills
• Proven problem-solving abilities and strong attention to detail and quality of work
• Enthusiasm for customer service and IT support as well as learning new software technologies

All your information will be kept confidential according to EEO guidelines.